Job Reference: 23730RBA
Job Duration:
Start date: ASAP
Description:
My client a well-established, reputable Tour Operator are looking for a Customer Service Executive witha keen eye for detail to join their team, due to growth of the business. This is a great move for someone who is already workingfor a Tour Operator or Travel Agency, with previous experience in a similar Customer Service or After Sales role.
If you arelooking for a new challenge and to further your Customer Service experience within a fast-growing travel company and be rewarded with a competitive salary, flexibility to work from home, fantastic benefits and great working hours, please apply now!
JOBDESCRIPTION:
* Delivering first class, professional customer service
* Resolve customer queries regarding products and services quickly and efficiently
* Taking ownership to provide suitable solutions to problems
* Dealing with queries from customers via telephone, email, chat or social media
* Enhance the customer experience at all times
* Skills aimed at upsellingproducts
* Dealing with all changes to bookings and ensuring customer satisfaction to the end
* Liaising with suppliers regarding reservations
* Obtaining customer information to complete bookings to a high standard
* Dealing with queries from other internal departments
* Assist and supporting other members of the team and management as and when required
EXPERIENCEREQUIRED:
* A good long-haul geographical knowledge
* Previous travel industry experience
* Excellent attention to detail and accuracy
* Willingness to support other team members
* Experience in dealing with both customers and suppliers
* Excellent communication skills and telephone manner
* Able to work on own initiative and take ownership for completing tasks
*Good knowledge of MS Word and MS Excel
THE PACKAGE & HOURS:
* Successful applicant can expect a competitive package of £25,000 + bonus and an OTE of £30,000
* Monday - Friday: 9.00am - 6pm (1 in 3 Saturday's a month with day off in lieu for working a Saturday)
* Fully remote or Hybrid working
Interested?
If you have previous travel operations experience and would like to be considered for this excellent opportunity please send your CV to regis@traveltraderecruitment.co.uk or clickon Apply and follow the on-screen instructions.
Industry: Travel and Tourism
Salary: £25000 - £30000 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: -
Contact Name: London1 Team
Website: -
Direct Application URL: -