Job Reference: 22618
Job Duration:
Start date: ASAP
Description:
Customer Service Executive required to assist the Customer Service Manager . You will be managing pre and post enquiries, daily, weekly and monthly reports and assisting the team to achieve team objectives.
The Job:
*Deputise for the Deputy Guest Services Managerwhen appropriate.
*Supervise both the pre-departure and post-departure Customer Service teams to ensure the required level of service and communication is achieved by telephone, letter and email always.
*Identify knowledge gaps and training requirementswithin the team and bring these to the attention of the relevant management.
*Assist with organising, coordinating and reporting on team daily work.
*Deal with escalated customer enquiries or complaints from other departments and members of the customer Services team.
*Work with the Customer Services Manager to ensure the teams' and companies' objectives and goals are met.*Maintain the highest level of personal written communications for pre and post travel correspondence.
*Investigate and resolve all complaints in accordance with company processes and industry guidelines, in a timely and fair manner, to achieve the bestpossible outcome for both guest and business.
*Allocate compensation based on company standards, in conjunction with the Customer Services Manager.
*Monitor the implementation of company policies and procedures for dealing with guests who have specialrequirements and make suggestions to amend or improve these where necessary.
*Identify potential problems relating to customerservice and proactively work to find solutions to enhance the customer's experience.
*Communicate to relevant management/internal contacts information about guest needs and expectations, and levels of customer satisfaction.
Skills Required:
*Three years' experience of working in a customer services environment within the travel Industry.
*Experience of managing a small team.*Experience of dealing with and resolving complaints and involvement in the decision-making processing for awarding compensation.
*Experience of managing and exceeding customer expectations.
*Understanding of developing customer service standards and team guidelines.
The Package:
*Salary of circa £22,000 - £25,000 plus company benefits
Interested:
*If you would like to applyfor the above position, please click 'APPLY' or send your CV to helen@traveltraderecruitment.co.uk or call Helen on 02038879444
Industry: Travel and Tourism
Salary: £22000 - £25000 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: -
Contact Name: Helen Newton
Website: -
Direct Application URL: -