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Customer Service Executive

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Salary: £22,000.00 per annum


Greater London, London

Job Advertiser

Travel Trade Recruitment
Registered: 16 Jul '14
Postings: 5
Followers: 0, Following: 0

Job Reference: 22618/2110

Job Duration:

Start date: ASAP

Description:

Customer Service Executive required to assist the Customer Service Manager . You will be managing pre and post enquiries, daily, weekly and monthly reports and assisting the team to achieve team objectives.
The Job:
*Deputise for the Deputy Guest Services Manager when appropriate.
*Supervise both the pre-departure and post-departure Customer Service teams to ensure the required levelof service and communication is achieved by telephone, letter and email always.
*Identify knowledge gaps and training requirements within the team and bring these to the attention of the relevant management.
*Assist with organising, coordinating and reporting on team daily work.
*Deal with escalated customer enquiries or complaints from other departments and members of thecustomer Services team.
*Work with the Customer Services Manager to ensure the teams' and companies' objectives and goals aremet.
*Maintain the highest level of personal written communications for pre and post travel correspondence.
*Investigate andresolve all complaints in accordance with company processes and industry guidelines, in a timely and fair manner, to achieve thebest possible outcome for both guest and business.
*Allocate compensation based on company standards, in conjunction with theCustomer Services Manager.
*Monitor the implementation of company policies and procedures for dealing with guests who have special requirements and make suggestions to amend or improve these where necessary.
*Identify potential problems relating to customer service and proactively work to find solutions to enhance the customer's experience.
*Communicate to relevant management/internal contacts information about guest needs and expectations, and levels of customer satisfaction.
Skills Required:
*Three years' experience of working in a customer services environment within the travel Industry.
*Experience of managing a small team.
*Experience of dealing with and resolving complaints and involvement in the decision-making processing for awarding compensation.
*Experience of managing and exceeding customer expectations.
*Understanding of developing customer service standards and team guidelines.
The Package:
*Salary of circa £22,000 - £25,000 plus company benefits
Interested:
*If you would like toapply for the above position, please click 'APPLY' or send your CV to helen@traveltraderecruitment.co.uk or call Helen on 02038879444

Industry: Travel and Tourism

Salary: £22000 - £25000 per annum

Salary Benefits:

Vacancy Type: Permanent

Job Skills: -

Contact Name: Helen Newton

Website: -

Direct Application URL: -

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Position Details

Advert Ref: #2877458
Posted: 21 Oct '19
Visits: 59