Job Reference: RBA22700
Job Duration:
Start date: ASAP
Description:
Do youhave experience in dealing with customer complaints? My client, a successful tour operator based in Essex are seeking a CustomerRelations Executive, with excellent letter writing skills to investigate and respond to customer complaints. This is an excellent opportunity for a candidate with fantastic customer service skills to join a fast growing company with fantastic benefits andcareer progression. The sole purpose of the Customer Relations Executive is to ensure that the customer relations team providea good, fast and affective service to each and every customer. Ensuring that client feedback is dealt with swiftly and efficiently in accordance with deadlines.
JOB DESCRIPTION:
*Monitoring the customer care inbox
*Assessing, investigating, gathering information and forwarding cases on to suppliers and airlines
*Conducting internal investigations and listening to recordedcalls
*Assessing responses received from suppliers and airlines
*Constructing responses to travel agents from suppliers and airlines
*Amending invoices and dealing with refunds
*Understanding of internal processes and policies
*Ensuring all complaints are dealt with in accordance to ABTA code of conduct
*General administration duties to include extensive use of email, word,excel spreadsheets, scanning, printing, filing etc.
EXPERIENCE REQUIRED:
*A strong background within customer service*Excellent writing skills from a customer service environment
*Previous travel experience would be an advantage
*Knowledge of ABTA's code of conduct is an advantage
*Ability to work under pressure, use your own initiative and to deadlines
THE PACKAGE:
An attractive salary package of £20,000 - £22,000. This is a fantastic opportunity to work for an established and ambitious travel company.
HOURS:
Monday - Friday; 9.00 to 17.30hrs
INTERESTED:
If you have the suitable skills and experience for the role, please follow the instructions to apply now.
Industry: Travel and Tourism
Salary:
Salary Benefits:
Vacancy Type: Permanent
Job Skills: -
Contact Name: Regis Banza
Website: -
Direct Application URL: -