Job Reference: 21145AVI
Job Duration:
Start date: ASAP
Description:
Are you savvy and understanding in providing technical and functional support? Are you focused in delivering high customer support as a technical specialist?
We want you to help us continue to deliver industry leading customer service by supporting our UK and international travel agency / tour operator. Your customers will come from varying backgrounds within the travel industry and thereforethe role will suit someone with a good general understanding, or a strong desire to broaden their existing Travel industry knowledge.
THE JOB:
*The majority of this person's time will be spent providing technical and functional support
*The personwill be expected to gain a good understanding of SQL databases, Contract loading, basic accounting methodology, Citrix networking, Customer product installations and Crystal reports to facilitate resolving customer queries.
*The role will also entail but not limited to: Answering and logging calls from customers, researching problems, analysing customer databases and working closely with other internal departments to obtain a solution to customer's queries.
*The person will be conducting advanced troubleshooting while working in a very busy environment.
EXPERIENCE REQUIRED:
*Bachelor's degree highly desirable
*Excellentwritten, verbal, and telephone communication skills
*Knowledge of supporting PCs and Windows
*Self-motivated and capable ofworking successfully under minimal supervision
*Able to thrive in a small, fast moving, fluid, and demanding organisation
*Fluency in English is essential and proficiency in other languages desirable
*Sound understanding of how travel agencies / touroperators work in the front office and ideally the back office
*Essential to be a team orientated.
*Knowledge of databasesand/or GDS' desirable
THE PACKAGE:
For the successful candidate there will be a competitive annual salary dependant on experience and company benefits package which will be discussed at interview stage.
INTERESTED?
To apply for the position ofCustomer Support Specialist
Click 'Apply' now and submit your CV.
YOUR CONTACT:
Aiste Vilcinskaite - Account Manager - 0203 887 9444
Email: aiste@traveltraderecruitment.co.uk
PLEASE NOTE:
Due to the volume of applications received, only suitable candidates will be contacted.
Industry: Travel and Tourism
Salary: £23000 - £35000 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: customer support specialist, product expert, technical support specialist, dolphin dynamics, GDS, computer, travel
Contact Name: Aiste Vilcinskaite
Website: -
Direct Application URL: -