Job Reference: 21947
Job Duration:
Start date: ASAP
Description:
Calling all group operations executives for inbound travel! Thisambitious inbound DMC is seeking an experienced Italian speaking consultant to join their team.
The Job:
*To be responsiblefor a dedicated email address through which you will receive requests of reservations and will constantly communicate with clients and suppliers.
*To build and maintain a good relationship with clients and to be able to understand any special request, inorder to give the best of service.
*To study and understand in full the programs published in the brochure 2020, in order tobe able to give the correct and complete information to the clients.
*To fully understand brochure Terms and Conditions, in order to make sure that the client will respect them in full.
*To be always in constant touch with the sales team and with your supervisor for any special request, particularly for clients that have specific pre-signed contracts with personalised terms and conditions.
*To be able to manage the allocations assigned to each specific product in the brochure.
*To fully understand suppliers' terms and conditions as per contracts, in order to match deadlines and avoid penalties.
*To send invoices to clients ontime and ensure that all payments are made within time guidelines and always prior to the group arrival, except for clients thathave credit.
*To liaise with accounts and make sure that term and conditions for payments are respected both by client and from our part towards suppliers, as per agreements.
*To ensure all your files are kept in an organised manner that enables othersto cover for you if the need arises.
*To prepare and double check rooming lists, technical itineraries, vouchers and travel documents, keeping constantly the System up to date as well as suppliers and clients.
*To be sure that all the amendments of services are required in writing and to obtain written confirmation from suppliers.
*To make sure that all confirmed services are entered correctly into the operational system.
*To constantly update the bookings in the system with all the correct informationin order to have a correct overview for yourself and management.
*To assume all responsibility for confirmed groups, to book all services required in good time and making sure all details are correct prior to the group/event arrival/start.
*To deal withcomplaints as and when they arise in a professional manner, with the support of your supervisor.
*To hold an emergency phone during the weekends, accordingly to your department rota.
Skills / Experience Required:
*Excellent knowledge of tourism technical language.
*Using a Reservation System.
*Preparing an invoice.
*Preparing a Voucher or any travel document required.
*Being able to qualify a new request and to create a basic offer.
*Fluency in English and Italian are essential, and a third language would be advantageous.
*A minimum of 1 year of experience in an inbound operator in a group or FIT role. Proven experience operating touring groups and city breaks.
*Good knowledge of the UK as a destination. General knowledge of rates and current market prices.
*The ability to be able to communicate clearly and concisely, both orally and in writing.
*Enjoy the buzzingenergy of the travel industry and you are willing to invest time and effort to achieve your goals. You want to grow professionally and succeed in your job within the travel trade.
*Able to adapt to ever-changing situations and being open to new ideas and different people.
*Problem solving: you are able to identify and analyse an existing or potential problem and find suitable solutions for each situation.
*Teamwork: you are a team worker, but are also able to work individually with efficiency and attention to detail.
*Trust: you know your strengths as well as your opportunities to improve.
*Organisational skills: great attention to details and speed working under pressure. Ability to work in compliance with deadlines and prioritising key concrete opportunities first.
Package:
£23,000-25,000 per annum (depending on experience)
Are you interested?
If you would like toapply for the vacancy please click 'APPLY' to put your CV forward or call Megan on 020 3887 9444
Industry: Travel and Tourism
Salary: £23000 - £25000 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: Operations, Touring, Travel Jobs, groups, FIT
Contact Name: Megan Clayton
Website: -
Direct Application URL: -