Job Reference: 23112
Job Duration:
Start date: ASAP
Description:
Our client is a successfuland well known Luxury Cruise Specialist based in Central London and they are seeking a Luxury Cruise Consultant to join their team.
The Job:
Sales
§Answer telephones promptly, and courteously, with a smile. We aim to answer all calls within three rings
§Deal with enquiries professionally
§Keep up to date with new products on the market, new brochures, special offers etc§Maximise earning potential of each client by offering air upgrades, additional hotel nights etc
§Ensure that the full bookingprocess is adhered to including sending client confirmation and reminder letters and making concierge calls
§Ensure clients passports are up to date, visa and health requirements are advised, clients are fully covered by insurance and so forth
§Follow up on all enquiries, quotes, brochure requests by phone or email
§Telephone selected clients with new cruise line information, event details or offers.
§Proactively develop business through consistent follow-up of sales leads
Administration
§Keep files and booking and client records fully up to date, ensure payments made, documentation passed on and so forth in a timely manner
§Handle new enquiries adding names and email addresses to mailing list
§Ensure presentation of all information is in accordance with company policies
§Ensure client preferences, interests, details etc are added to client records
§Ensure appropriateinformation is added to Knowledge Base
Customer Relations
§Attend and host ship visits
§Attend and host client functions
§Take a leading role amongst your colleagues at clients events and for client consultations
§Develop personal relationships withclients/suppliers
§In the absence of the Reservations Manager attend to customer relations issues
Business Development
§Take an active role in proposing improvements to systems, products sold, working practices
The Package:
My client is offering a competitive salary package from £24,000 plus monthly team bonus.
Interested?
To register your application for Luxury Cruise Consultant, please submit your CV by Clicking 'Apply' now
Please note:
Due to the volume of applications received only candidates shortlisted will be contacted
Industry: Travel and Tourism
Salary: Up to £24000 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: LUXURY CRUISE, CRUISE CONSULTANT, TRAVEL CONSULTANT, CRUISE, CRUISE SPECIALIST, LUXURY CRUISE CONSULTANT
Contact Name: Danielle Nairne
Website: -
Direct Application URL: -