Job Reference: 20780AVI1
Job Duration:
Start date: ASAP
Description:
This is a fantastic opportunity for an experiencedOperations Manager to join the expanding team in this leading, award winning luxury tour operator based in London. You will beresponsible for leading and managing the team to success. You will be responsible for ensuring that the office exceeds targets and achieves an overall profit for the company. In reward you can expect an excellent basic salary plus performance related bonuses.
JOB DESCRIPTION:
*Manage, mentor and motivate the UK & India team
*Help the reservation team maximise every salesopportunity, whilst maintaining the highest levels of service and quality within a customer focused environment
*Manage the customer service department & deal with customer complaints via incoming calls/emails efficiently and professionally, ensuringcustomer satisfaction at all times
*Accountability for team performance, including coaching and development of team members individual performances & taking action as appropriate
*Lead a weekly "Leads & New Business" meeting for pitches, ideas and new company proposals for the team to take on - Manage and track all relevant follow ups.
*Monitor and report on budgets, revenue and bookings. Ensure the team are generating incremental revenues from existing clients by up-selling additional advertising opportunities
*To ensure all revenue and KPIs are met - The ability to set, meet and exceed targets
*Airline contract and& offer negotiations knowledge
*Monitor competitor activity and travel industry changes
*Identify and attend client specific exhibitions and other promotional & networking events
*Aid in building a strong internal and external profile for the company.
SKILLS & EXPERIENCE:
*Proficiency in a GDS - Worldspan & Amadeus
*Must have a minimum 12 months experiencein management within the travel industry
*Excellent Communication Skills & customer service skills and experience managingin telephone sales environment
*A positive and enthusiastic approach and the willingness to be hands on
*Highly organised andability to manage multiple tasks and/or projects concurrently
*Proficiency in English; knowledge of additional languages is anadvantage
*Professional telephone manner
*Strong PC skills
.
THE PACKAGE:
The Salary ranges from £24,000 - £27,000 DOE.INTERESTED?
If you're keen to be considered for this excellent role, please send your CV to aiste@traveltraderecruitment.co.uk or call Aiste on 0203 887 9444
Industry: Travel and Tourism
Salary: £24000 - £27000 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: Operations Manager, Middlesex, Operations Supervisor, Reservations Manager
Contact Name: Aiste Vilcinskaite
Website: -
Direct Application URL: -