Job Reference: 23001/0702
Job Duration:
Start date: ASAP
Description:
Tour operator specializing in small group, expert led cultural tours and luxury tailor-made long-haul holidays are lookingfor an operations support executive to assist with the administration of our group tours and tailor-made holidays, to be basedin our office. This is a part time vacancy of either 3 Full days or 5 x 5 hours Monday - Friday.
The Job:
*Being the first point of contact for customer enquiries by phone or email -handling group tour availability and logistics queries personally and delegating tailor-made enquiries to the team members.
*Issuing client confirmations, invoices, account statements and final documents for group tour bookings and tailor-made bookings. This may include researching and writing hotel and destination descriptions from scratch or correcting and fleshing out itineraries provided by ground agents and formatting them in the house style.
*Booking group tickets with our flight supplier and arranging payment/issuing them on time.
*Liaising with ground agents to booksmall extra items on group and tailor-made bookings such as restaurants, transfers, or local excursions where requested.
*Creating and maintaining client files, checking all documents required are present and checking flights and inclusions against supplier invoices in case of any errors.
*Running through pre-departure checklists and gathering any missing data such as visa/passport information, insurance details, as well as checking that visa and vaccination advice is up to date.
*Managing office supplylevels such as ticket wallets, stationary etc
Skills Required:
*Excellent knowledge of MS Word MS Outlook and MS Excel required
*Numeracy and high-level grasp of written English required
*Knowledge of photo editing/page making programmes such as Photoshop or InDesign/MS Publisher not required but would be desirable. Training provided if no prior experience.
*Knowledge of ticketing/flight booking/issuing desirable but not required. We don't use a GDS and training will be provided.
*Extensive long-haul personal travel /destination knowledge in Africa/Asia/S America very desirable but not required
The Package:
*£20,000-£25,000 p.a. pro rata depending on experience, 24/25 hours per week either 3 full days 09:30-17:30 or 5 x 5-hour days Monday-Friday.
*Perks of the job include the ability to book personal travel services at 'net' rates and to take advantage of heavily discounted special staff offers on selected properties/tours on off-peak dates
Interested:
*If you would like to apply for the above vacancy please click 'APPLY' or email your cv to helen@traveltraderecruitment.co.uk or call Helen on 02038879444
Industry: Travel and Tourism
Salary: £20000 - £25000 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: -
Contact Name: Helen Newton
Website: -
Direct Application URL: -