Job Reference: 22562
Job Duration:
Start date: ASAP
Description:
Our client is a successful and fast-growing travel company based in South West Londonand they are seeking a Ski Sales Supervisor to join their team.
The Job:
Key Accountabilities & Responsibilities:⦁Define and communicate our sales standards
⦁Review and assess the sales delivery to our guests
⦁Leadthe day to day operations of the department
⦁Be responsible for managing and motivating staff
⦁Identify stafftraining needs, including staff development
⦁Evaluate and performance manage staff
⦁Schedule weekly and monthly team meetings with sales team
⦁Be instrumental in the development and delivery of the new website
⦁Identify and implement strategies to improve volume and maximise sales
⦁Meet departmental targets
⦁Be a point of contact & knowledge for all products via email and telephone for guests
⦁Ensuring customer satisfaction throughout the salesand booking process
⦁Solving any guest queries or issues
⦁Monitor customers' feedback and nurture leads to maximise sales conversion
⦁Ensure that all enquiries are looked after and cross sell, when possible, in case our offers don't match the exact holiday specification.
⦁Report any discrepancies found on the company website
⦁Load bookingsinto the company's reservation system, including any extras added onto the package.
⦁Ensure safe and secure handling ofpayments taken through the company's operational system.
Customer Focus:
⦁Be central point of contact & knowledge in the office, representing the company in a professional, polite and helpful manner via email and phone.
⦁Ensuringthat our guests are accurately informed of our products and facilities and that any changes or circumstances that may affect their holiday are dealt with in a sensitive manner.
⦁Ensuring that the team delivers excellent customer service throughoutthe sales and booking process.
Operational:
⦁Report any discrepancies found on the company website
⦁Loadbookings into the company's reservation system, including any extras added onto the package.
⦁Ensure safe and secure handling of payments taken through the company's operational system.
Sales:
⦁Working with marketing to ensure that calls and enquiries are being generated.
⦁Ensuring all sales calls are directed to the sales team
⦁Ensuring thatsales targets are presented clearly to staff, then monitored and reviewed
⦁Maximise the sales of all extras, such as lift passes and ski hire
⦁Increase overall departmental sales per programme
Experience/Skills Required:
Person Specification (assessed via application, assessment centre or interview as appropriate):
Each of the criteria below is rated as Essential (E), Highly Desirable (HD) or Desirable (D). We place considerable emphasis on your Personal Qualities as the trainingand support we provide can often strengthen any weaknesses that exist in other areas.
Personal Qualities
⦁Ability towork to challenging and often changing deadlines (E)
⦁Strong social/People skills/Cheerful/Outgoing (E)
⦁Motivated/Passionate / Enthusiastic (E)
⦁Ability to work alone and as part of a team (E)
⦁Ability to cope under pressure (E)
⦁Willingness to work hard / long hours (E)
⦁Adaptable / Flexible Attitude (E)
⦁Honest and Trustworthy (E)
⦁Professional and Reliable (E)
Skills & Ability
⦁Highly Organised (E)
⦁Strong IT skillsincluding the full Microsoft Office Suite (HD)
⦁Literate and numerate (E)
⦁High level of attention to detail (E)
⦁Strong written and verbal communication skills; Excellent telephone Manner (E)
Experience
⦁Ski industry knowledge (HD)
⦁Management experience (E)
⦁Sales Experience (E)
⦁Customer Service (E)
⦁Communication Skills (E)
⦁Problem Solving (E)
⦁Organisation and planning (E)
⦁Literate / Numerate (E)
⦁Fluent spoken and written English (E)
⦁IT and Admin skills (HD)
⦁Ability to work in Sales Goals meeting environment(E)
⦁Holiday reservation system experience (HD)
The Package:
My client is offering a competitive salary packagefrom £23,000 to £25,000 dependent on experience.
Interested?
To register your application for Ski Sales Executive, pleasesubmit your CV by Clicking 'Apply' now
Please note:
Due to the volume of applications received only candidates shortlisted will be contacted
Industry: Travel and Tourism
Salary: £23000 - £25000 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: SKI, SKI SUPERVISOR, SALES SUPERVISOR,TEAM LEADER
Contact Name: Danielle Nairne
Website: -
Direct Application URL: -