Classified ads in London

Tour Operator Reservations Supervisor

This advert has expired. Contents may not be accurate any longer.

Salary: £23,000.00 per annum


Greater London, London

Job Advertiser

Travel Trade Recruitment
Registered: 16 Jul '14
Postings: 5
Followers: 0, Following: 0

Job Reference: HNE1

Job Duration:

Start date: ASAP

Description:

Amazing opportunity for a Tour Operator Reservations Supervisor you will be working for a Worldwide Tour Operator offeringa first-class service for a luxury brand. As a Reservations Supervisor you must have an excellent telephone manner, be computerliterate with the Amadeus system and good sales and customer service skills.

Key Duties:

* Handling incoming calls on allexisting bookings - B2B & B2C
* Maintaining phone system extensions and call centre set ups - making sure everyone's mobile apps are logged in and working correctly.
* Monitoring the webchat functionality and usage / conversions on queries.
* Daily reviews with Admin to monitor confirmations/ chasers and booking cancellations overview.
* Working with Operations and Commercial Director and the team on incoming emails to Customer Services responses and quotes
* Checking PNR's, Flight Updates & Queues are actioned promptly by the Flight team and Res agents
* Create a Retention centric sales environment
* Developa team progress and training system based on Balance Scorecard achievements
* Post Covid Team initiation and team buildSkills Required:

* Experience in using Amadeus
* To offer expert knowledge and advice on destinations
* Persuasive andconfident individual who can adapt to differing circumstances and is comfortable selling a luxury brand.
* Developing excellent time management skills with the team
* Up selling to maximise revenue on bookings
* To efficiently perform all administrative duties associated with the role
* Responsible for the selling of tailor-made holidays to worldwide destinations and to support the reservation team when advice is needed to secure a booking
* Driven to achieve Company targets



The Package:* Salary: from £23,000 - £25,000
* Plus, Target personal and group achievement Commission



Interested:

* Pleasereply below
* Or contact Helen on 02038879444

Industry: Travel and Tourism

Salary: £23000 - £25000 per annum

Salary Benefits:

Vacancy Type: Permanent

Job Skills: -

Contact Name: Crawley Team

Website: -

Direct Application URL: -

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Position Details

Advert Ref: #2933796
Posted: 21 Apr '21
Visits: 27