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Conflict Resolution

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Whittington Hopsital, Magdala Avenue, , Greater London, London

Offer Type
Offered
Event Type
Outdoor Activities

It is important that staff feel safe in their working environments. Violent behaviour not only affects them personally but indirectly it has a negative impact upon the standard of service and the delivery of patient care. In terms of tackling violence against staff, Conflict Resolution Training (CRT) is a key preventative tool. It forms part of a range of measures introduced to make the NHS a safer place to work. Clearly, it is not sufficient to react to incidents after they occur; ways of reducing the risk of incidents occurring and preventing them from happening in the first place must be found. This class room based conflict resolution training is for all General Practice staff whose work brings them into direct contact with members of the public working in primary and social care  Haringey and Islington staff only. 

Learning Outcomes 
- Identify the causes of communication break down and the importance of creating conditions for communication to succeed
- Identify the procedural and environmental factors affecting conflict situations and recognise their importance in decision making
- Be able to recognise the warning and danger signals displayed by individuals during a conflict situation including the signs that may indicate the possibility of physical attack
- Identify the range of support, both short and long-term, available to those affected by a violent incident
- Utilise three communication models that would assist in dealing with different levels of conflict
- Summarise the methods and actions appropriate for particular conflict situations bearing in mind that no two situations are same

Please note that registering to the event is not confirmation of your place on the course. You will receive an email from Community Matters with confrimation of your booking. 

Venue:
Whittington Education Centre
Whittington Hopsital Magdala Avenue, London, N19 5NF

Dates


Event Details

Advert Ref: #2854262
Posted: 17 Aug '19
Visits: 49