Job Reference: 15374/001
Job Duration: permanent
Start date: ASAP
Description:
Asia Fraud Analyst | Online Gaming | Gibraltar
SRGEurope have been appointed to recruit a capable Fraud Analyst. The Fraud Analyst will be responsible for monitoring and actively preventing fraud and abuse on the Company's site and other B2B brands, protecting business and minimising financial, social and legal risks to the lowest level, understanding paymentpolicies and procedures to meet the promised time frames, reviewing, approving and processing all player withdrawals, ensuring all relevant wagering requirements have been met, performing KYC checks in line with company policy and regulatory requirements.If you are an experienced Fraud Analyst then this is the opportunity for you.
What's on Offer?
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Afantastic collaborative work environment in an excellent location.
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Private Healthcare that begins on day one and the option to add family members.
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A Pension Plan after successfully completing probation.
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Free language classes and wellness coaching.
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Discounts for several restaurants along with subsidised gym memberships.
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A comprehensive relocation package.
What you will be doing:
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Monitoring customer accounts to detect fraudulent patterns.
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Knowledge of Chargebackprocesses to keep any chargebacks to an acceptable limit.
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Reviewing and processing all withdrawal requests.
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Contributing and ensuring compliance of Team KPIs by resolving customer queries within SLA guidelines.
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Respond to clients and colleagues throughout the shift to ensure customers receive first time resolution (telephone and e-mail).
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Delivering exceptional customer service and demonstrating the ability and desire to go 'above and beyond' for our customers.
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Will include weekend, evening and night shifts.
The Essentials:
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Recent experience within online gaming
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Professional communication and writing skills in Mandarin and English
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Knowledge of KYC and AML regulations.
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Strong organisational skills.
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Numerate with excellent analytical skills.
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Knowledge of standard IT systems especiallyExcel.
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Flexible approach to working hours.
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Ability to work as part of a team.
Why Gibraltar
Gibraltar is a British Overseas Territory on the edge of the Iberian Peninsula neighbouring Southern Spain. It boasts 300 days of sunshine per year, a relaxed out of work lifestyle and is easily accessible to the rest of Europe from Gibraltar and Malaga airports. The primary currency in Gibraltar is pounds/sterling and there are excellent English speaking schools if you are relocatingwith your family. We will help you with your relocation process about which you can read here: https://www.srgeurope.com/working-in-gibraltar/relocating-to-gibraltar.
To Apply
Please click on the 'apply' button and upload your CV and a Cover Letter or alternatively contact Manjinder Rai, Recruitment Consultant on Manjinder.Rai@srgeurope.com or on +350 200 69999.Fraud analyst, Asia, Chinese, Mandarin, Fraud Executive
Industry: Call Centre and Customer Service
Salary: Competitive salary plus benefits
Salary Benefits: Competitive salary plus benefits
Vacancy Type: Permanent
Job Skills: -
Contact Name: Manjinder Rai
Website: -
Direct Application URL: -