Job Reference: FRS32707
Job Duration:
Start date:
Description:
Customer Care Executive Tallaght Office
Our client is looking for a customer focused team player who enjoys working in a fast paced, challenging and rewarding environment.
Based in Tallaght, our client is looking for an experienced, committed and professional individual to provide a world class service to their very valued customers. The Customer Care Executive will acts as the key contact between the customer and company.
Responsibilities:
* Maintain professional, timely and effective communication with customers
* Responsible for in bound calls, emails, queries and commercial support
* Process refundsand requests in line with company procedures
* Resolve service issues where possible by clarifying customer complaints, determining cause, seeking solutions and escalating appropriately
* Develop and maintain strong relationships with all customers* Maintain up-to-date knowledge of products, customers, processes and suppliers
* Build strong relationships with all departments
Experience:
* Minimum 12 months office experience
* Previous experience in a customer focussed environment
Aptitudes:
* Excellent communication and interpersonal skills
* The ability to integrate and work effectively within a team* Strong organisational, problem solving and administrative skills
* A strong desire for continuous learning and a desire to grow professionally
Languages:
Fluency in English essential - French desirable
Industry: Admin and Secretarial
Salary:
Salary Benefits:
Vacancy Type: Permanent
Job Skills: Customer Care Executive
Contact Name: Joan FitzGerald
Website: -
Direct Application URL: -