Job Reference: FRS58499
Job Duration:
Start date: ASAP
Description:
Seeking an experienced Duty Operations Manager to join a friendly team in a tourist attraction in Co. Clare
(Permanent/Full-time)
Main Tasks, Duties and Responsibilities:
* Operational Management (including responsibility for opening and closing) of the attraction.
* Supervise, motivate, and develop the skills of all operational staff.
* Supervise and actively manage staff including the performance managementof the Operational Supervisor and staff
* Be fully aware of the site facilities, special activities, and promotions relevantto the Centre.
* To ensure visitor needs are anticipated and satisfied to a high standard.
* To promote and provide a helpful and professional image to visitors.
* Provide direction to employees on operational and procedural issues using the SOPs asa guide.
* Use of the Clockwise system, daily checking anomalies, updating records, and ensuring all documentation is completed and uploaded.
* Help in the preparation of rosters and arranging additional cover as required.
* Training needs analysis,training planning, induction, and training delivery for supervisors and staff.
* Liaison with tenant companies/suppliers/contractors on an operational basis.
* Management of health and safety on site for both staff and visitors.
* Crisis Management includes but is not limited to evacuation; hazardous weather; first aid incidents; theft, burglary, 'pickpocketing', assault or dangerous behaviour.
* Line Management responsibility for designated employees
* Overall service delivery, ensuring that a world-class visitor experience is delivered to all, actively managing staff to ensure the highest standards are met.
* Ensure that daily checks and recordings are completed including duty log, toilets, carpark, kiosks, coin supply, cash lifts, the castle,exhibitions, cleaning/litter, and other critical systems.
* Ensure that weekly/monthly - maintenance, purchasing, payroll, deliveries, supplier checks, system logs, and all other agreed metrics and checks are as required by the operation.
* Monitor, operate, and troubleshoot business critical systems as required including ticket admission system; exhibition systems; PC Networkand Internet connections, safety & security systems including fire alarm, card access, intruder alarm, CCTV; Building Management System and all other systems as required.
* Ensure compliance with all company procedures including cash handling and sign-off procedures.
* Follow all Health and Safety regulations as per Health & Safety Statement
* Assist with Health and Safety precautions for visitors as per Health & Safety Statement
* Provide excellent customer/visitor service to all customers internal and external of the Centre
* Maintain/Record daily event log and act as the main point of escalation for any employee, tenant, supplier, or visitor issues that may arise.
* Deal with any capacity management issue including but not limitedto the closure of the main car park, using overflow car park, management of coach park and visitor management on site.
* Workin any area of the site as required.
* Project management as assigned by your manager i.e., Health & Safety, Recruitment & Selection, Procurement, Green initiatives, I.T. Support, or any other project.
* Assisting in on-site marketing and promotions.
* Seek visitor feedback and react to the same.
* Development and updating of material relevant to guided tours.
* Assisting with show around, planning and delivery of special events and filming.
* Any other duties as assigned by management.Requirements/Essential Skills and Attributes:
* Proven track record in supervisory and leadership skills in operations* Flexibility and a strong problem-solving approach to issues
* Ability to demonstrate a high level of teamwork & motivation skills.
* Excellent customer service skills
* Proven organisational skills & experience in multi-tasking.
* A highdegree of numeracy and understanding of cash handling.
* Ability to demonstrate a strong mechanical knowledge of visitor centre operation
* PC literate and good keyboard skills and Microsoft Office proficient
Desirable Experience
* Experience intourism services or visitor attractions.
* Project management experience
Additional Information:
* Applicants should have a full, clean driving licence.
* The duties will primarily be performed onsite or any other place of business as designated by Management, during operating hours of the sites. Occasional work off-site may be required.
* The post will be operational on seven days weekly basis according to a monthly published roster in advance with extended hours at certain times according to seasonal business requirements. Hours of operation will vary seasonally.
For further information, please contact Brian Mahon at 086 7773856
If you think that this role would suit a friend or colleague, please feel free to pass on my details.
Event Manager, Duty Manager, Tour Guide, Food and Beverage Manager, Beverage Manager, Duty Manager, Assistant Manager, Clare
Industry: Hospitality and Catering
Salary: €35000 - €38000 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: Food & Beverage Manager, Bar Manager, Restaurant Manager, Duty Manager, Beverage Manager
Contact Name: Brian Mahon
Website: -
Direct Application URL: -