Job Reference: BBBH44000
Job Duration: 6 Months
Start date: ASAP
Description:
Digital Service Desk Analyst Engineer (Band 5) (HYRBID)
£141 per day (Inside IR35)
6 Month Contract
Based at Bedford (Bedfordshire) Chelmsford (Essex) Or Norwich (Norfolk)
My Client are an NHS Trust based in the east of England and are seeking a Digital Service Desk Analyst Engineer on an initial contract basis until 30/06/2023 (37.5 Hours) Paying £141 per day (Inside IR35).
A Full Driving Licence will be required - A successful candidate will have access toa pool car
Job Summary
Reporting to the IM&T Service Desk Specialist/Team Manager the post holder will provide 'secondline' technical support to the Trust's IT users located across all sites.
The post holder -
* Will ensure a range of IM&T information is processed in accordance with policies and procedures.
* Will investigate a range of IM&T issues.
* May advise users on systems/policy.
* May develop or adapt a range of software/web pages/information reports, or install/maintain a range of hardware and software, or analyse interpret a range of information/data, or deliver IM&T training.
* Will carry out asset management tasks across the life cycle of Trust IM&T hardware.
The post holder will be expected to provide'second line' technical support regarding end user devices, peripherals, and associated software packages. These tasks will include, but are not limited to, installation, maintenance, upgrades, fault diagnosis and repair. It is possible the post holder maybe required to travel to the Trust's other sites for work purposes.
The post holder must possess excellent communication skills and understand the importance of providing outstanding customer service. Post holders are required to work efficiently and professionally under pressure. The role requires strong organisational skills and the ability to make decisions while balancing the varying priorities of open IT Incidents and Requests.
Post holders are expected to have the aptitude to understand and work on computer hardware and software in varying configurations. Post holders will have gained or be working to achieve MCDST, MCITP, MCP or equivalent qualifications.
Experience/Knowledge
* Minimum 5 years in IT support experience
* Knowledge of IOS and Windows support environments
* Experience of network management systems and network monitoring
* Experience of computer aided dispatch systems and their associated interfaces
* Experience of radio systems, including analogue and digital services
* Experience of Telephony systems, including analogue and digital services
Qualifications
* ITIL Foundation Certification
* Microsoft Certification.
* Diploma in IT or equivalent knowledge/experience.
* ECDL or equivalent knowledge.
Industry: Public Sector and Government
Salary: Up to £141 per day
Salary Benefits:
Vacancy Type: Contract
Job Skills: -
Contact Name: Bilal Ramay
Website: -
Direct Application URL: -