Job Reference: 15298/001
Job Duration: Permanent
Start date: ASAP
Description:
1st/2nd Line Workplace Response Engineer | Online Gaming | Malta
SRGEurope have been appointed torecruit a capable 1st/2nd Line Workplace Response Engineer. The Workplace Response Engineer role is an exciting and challengingone. It requires a proven track record of working in a busy technical support department. A customer centric person with a passion for technology, IT development and progression.
If you are an experienced 1st/2nd Line Workplace Response Engineer then this is the opportunity for you.
What's on Offer?
* A fantastic collaborative work environment in an excellent location.
* Private Healthcare that begins on day one and the option to add family members.
* A Pension Plan after successfully completing probation.
* Free language classes and wellness coaching.
* Discounts for several restaurants along with subsidised gym memberships.
* A comprehensive relocation package.
What you will be doing:
* Serve asthe first point of contact for customers seeking technical assistance.
* Provide 1st and 2nd line technical support for hardware and software issues.
* Determine the best solution based on the issue and details provided by customers.
* Walk the customer through the problem-solving process.
* Ensure all calls are logged into the Incident Handling solution and progress notes are added to all calls.
* Ensure that all customers receive a 1st response within 15 minutes.
* Managing the timely resolution of all requests.
* Always follow up with customers to ensure full resolution of issues.
* Direct unresolved issues to the next level of support personnel.
* Always deliver exceptional customer service.
* Follow-up and updatecustomer status and information.
* Proactively managing problem calls through to completion in a timely basis.
* Pass on any feedback or suggestions by customers to the appropriate internal team.
* Work well under pressure.
* Working on multiple issues at the same time (multi-tasking).
* Pro-actively identifying potential problems and issues, taking ownership and putting forward a plan for resolution.
* Identification of potential opportunities to replace or implement new solutionsor equipment at sites.
* Sharing your technical knowledge on troubleshooting and diagnosing problems.
The Essentials:
* Microsoft Technologies (O365, Teams, Active Directory, Azure, Exchange, Windows 10)
* Apple workstation builds/imaging.
* Remote Management/Deployments
* Network Print services
* Basic Networking skills
* Lenovo Hardware* Good understanding of computer systems, mobile devices and other tech products.
* Browser technologies (IE/Chrome)
*Intune administration
* Fault finding, analysis and technical troubleshooting
* Under the hood desktop operating systemskills.
* Apple OS X workstation and Server
* Cloud Azure Administration
* Networking and firewalls concepts
*Basic scripting/automation skills (PowerShell, Python)
* Backup technology
* Desktop Virtualisation (AVD)
To Apply
Please click on the 'apply' button and upload your CV and a Cover Letter or alternatively contact Sam Adlam , Recruitment Consultant on Sam.adlam@srgeurope.com or on +350 200 69999.
IT, O365, Azure, Exchange, Windows 10
Industry: IT
Salary: competitive salary + benefits
Salary Benefits: competitive salary + benefits
Vacancy Type: Permanent
Job Skills: -
Contact Name: Sam Adlam
Website: -
Direct Application URL: -