Job Reference: BBBH48369
Job Duration: 3 Months
Start date: ASAP
Description:
Concept Resourcing are currently looking to recruita customer focused IT Desktop Support Engineer within/ commutable to Leicester.
The purpose of the role is to provide desk side support to the end users on site. This will involve support across both the hardware and software estate along with system administration.
Package information:
* 9:00am - 17.00pm*
* Monday to Friday throughout duration of contract
* £200 perday payable via umbrella (inside IR35)
The Role:
* Providing Hardware support on Laptops/desktops
* Supporting Microsoft OS and Office 365
* Support of Apple IOS if required
* Logging and managing Incident Tickets via service management system* Resolving Incident Tickets within agreed SLA from start to end
* Adhere to company policies and procedures to ensure fulfilment of contractual SLAs
* Providing hands on technical experience with hardware and software services
* To own end to endIncident and queue management
* To contribute to Major Incident and emergency response for client site specific services
*Contribute to escalated problem resolution by providing smart hands support to the business upon request to assist with restoration of services
The Candidate:
MUST have a minimum of 1-3 years' employment experience within an IT support role and be able to:
* Experience in customer focused environment
* Support client systems, service and computer equipment.
* Be confident with utilising data and settings migration, imaging, application installation, and technologies.
* Demonstrate excellent problem-solving skills and the ability to follow instructions.
* Understand end user requirements relating to the customers ITinfrastructure
* ITIL Foundation - Desirable.
* Demonstrate good organisation skills and methodical approaches with good attention to detail.
* Possess technical knowledge of; Windows 7/8/10/11, Active Directory, Office 365, Microsoft Exchange and Service Now
* Provide the client with high levels of customer service and have a proven background in doing so.
This contracthas been deemed and inside IR35 role, therefore you will need to be paid via umbrella company. The above rates are the umbrellacompany rates subject to weekly fee and deductions
If you are interested in this vacancy please click apply
Industry: IT
Salary: £200 - £210 per day
Salary Benefits:
Vacancy Type: Contract
Job Skills: Desktop, deskside, techbar, helpdesk, support, 1st line, first line,
Contact Name: Bethany Pearson
Website: -
Direct Application URL: -