Job Reference: I0019
Job Duration:
Start date:
Description:
Command and Control Centre Operator
The Command and Control Centre (MC³) allows personnel who are working on sites not manned by a SAC to be entered onto the MacRail website register and record additional information such as updates and diary entries onto the MacRail website. The Command and Control Centre operator will enter staff onto the register and will remain in contact via telephone with supervisory personnel on active worksites to ascertain who is working where and when. This service will provide the overall effect of creating a complete register for all track access at all levels.
Primary Responsibilities
Signin and out personnel on all worksites that do not have a dedicated Site Access Controller
Register any personnel who are notalready on the system
The works supervisor will make contact periodically to report work progress, plant movements, Close Calls, Accidents and Incidents. Repeat the message back to them to ensure it is understood correctly. Record on the appropriate worksite.
Proactively contact sites where no updates have been received to update progress
Keep the white boards up to datewith relevant information
Enter (missed) SAC sites onto system
Enter information from Race Cards onto the portal (Fridays)Quality Control - SAC Support
Ensure that all diaries, schedules, maintenance reports, train reports and personnel registers are correctly completed on MC³ and SAC sites. Check at least once an hour or as other duties allow and deal directly with any errors
Identify the need for, and conduct, Risk Assessments on SAC overruns or breaches of 12/14 hr rules.
Provide out-of-hours support to any site access controllers who are experiencing technical difficulties and/or connection issues with the website. If issue can't be resolved, assist the SAC as necessary in completing their tasks such as diary entries, checking Sentinelcard details, entering workers onto the register etc.
Make alternative arrangements for SAC or MC³ cover when sickness/absence reported at short notice
Monitor site updates to identify if a site is falling behind the planned time or a possession hand back time is under threat. Take appropriate and immediate action as directed to rectify this.
Generate and send email reports as required by individual clients for non-core reporting sites.
Ensure all work progress, accidents/incidents and any other relevant information are entered onto the MacRail System using the site diary, site schedule and system reports to build up asdetailed a database as possible.
Assist in the preparation and delivery of a handover for the next shift.
Liaise with Client Contacts, On Call Managers and third parties as directed by your Supervisor.
Add safety critical information (Close Calls, Accidents/Incidents) to the client's in house system.
Keep a log detailing all events arising during the course of a shift,compiling information and briefing as a handover to the next shifts operator
Provide initial on call support, acting as company representative and decision maker outside of office hours, referring to the level 1 on call manager if required
Undertakefire warden duties outside of office hours, ensuring all staff leave the MC3 if the fire alarm sounds and contact the emergencyservices and level 2 on call in case of a fire
Any other reasonable duty in relation to your job description
Escalate technical issues to the I.T team via helpdesk
Flag important information to Management via the diary review tool.
Liaise withOperations to notify them of SAC changes, cancellations, overruns and accommodation bookings.
Upload pictures to the site homepage.
The Command and Control Centre Operator will remain in constant contact with the following parties as a minimum:* Site-based supervisory staff (those responsible for signing in staff)
* NSC 24/7
* Client Control
* All Site Access Controllers
The Command and Control Centre Operator will also be available to assist with any issues to the following parties:* All Site Access Controllers
* Any other members of the clients staff
* Any other MacRail staff
* Network Rail, Regulatory Authorities and the emergency services
As the Command and Control Centre Operator's primary duty is to ensure that the website is complete, they must endeavour to contact a SAC who is under performing by any means possible. If the SAC cannot bereached directly, any other personnel on site can be contacted.
The Command and Control Centre Operator will have the following skills:
* Good clear verbal communication (fluent in the English language)
* Professional demeanour
* Sound IT andtyping skills
* Excellent organisation skills
Due to the support nature of the position, the Operator will also need tohave experience at all aspects of the website as well as knowledge of the working procedures on a railway worksite.
Previousexperience of working in a call-centre or office environment is beneficial.
Industry: Transport and Rail
Salary: £10271 - £10477 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: -
Contact Name: The Munnelly Group
Website: -
Direct Application URL: -