Job Reference: HNE17
Job Duration:
Start date: ASAP
Description:
Do you love everything Ski & Wintersports? Established, stable and successful ski travel company are seeking a Customer Operations Team Leader to join their team? Based in London this role is a mix of both office and homeworking.
Job Description:
* Responsible for correctly booking suppliers to fulfil bookings (bespoke and main programme), for managing stop sales, cancellations and amendments whilst ensuring the highest standards of information for customers and resort teams in line with agreed timelinesand business objectives
* Responsible for the recruitment, training, management, and motivation of the Customer Operations team (permanent and temporary) to meet business objectives whilst delivering the highest standards of service and information postbooking
* Working closely with the Sales and Operations Manager initiate and deliver information improvements, process efficiencies to improve workflows and customer service levels
* Responsible for the recruitment, training, management, and motivationof the Customer Operations team (permanent and temporary) to meet business objectives whilst delivering the highest standards of service and information post booking
* Working closely with the Sales and Operations Manager initiate and deliver information improvements, process efficiencies to improve workflows and customer service levels
Experience Required:
* Proven supervisory/managerial experience
* Excellent communication and customer service skills
* Excellent time management and organisation skills
* High level of commercial acumen
* Highly proficient with Microsoft Office Excel
* Accurate attention to detail
* Flexibility
* Strong team player able to work within a competitive team
The Package:
* Salary range £23,000 - £26,000
* This is a one-year contract with the view to go permanent
* A normal week (5 days) includes Saturday and Sundays.
*During the operational season, this will involve working shifts on a rotation basis over a 7-day week to manage the duty office.
* Lieu days are to be taken in agreement with your line manager.
* There will also be nights away from home and international travel for promotional events or educationals. Incident support may require additional hours/days outside of the contractedhours.
Interested:
* If you would like to apply for the above position, please click 'APPLY' or call Helen on 02038879444
Industry: Travel and Tourism
Salary: £23000 - £26000 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: -
Contact Name: Crawley Team
Website: -
Direct Application URL: -