Job Reference: CMa - 5346 -Villas
Job Duration:
Start date:
Description:
I am currently looking for a Senior Villas Travel Specialist based in South West London. The Travel Consultant takes responsibility for all current and future clients experiences of our client, from the moment they initially contact us through various channels, arranging and confirming their travels, making contact upon their return and setting up the next experience for our client.
Using in-depth knowledge of the destination, personal insight and using the full resource of our client, the service delivered should be consistently exceptional. This is measured through an ability to convert enquiries into profitable salesand deliver against expectations of consistently high client satisfaction and promote repeat business.
RESPONSIBILITIES:
Operating Procedures:
Client Contact
* At the earliest opportunity, to contact enquiries with a view to nurturing this initial enquiry into an active sales lead.
* To proactively ensure familiarity with all products development in your region - mostspecially those promoted on the clients Villas website, in brochures, magazines and any other marketing collateral, including special offers.
* To routinely attend products training sessions, including participating on company sponsored educational trips.
* Attend and actively participate in all learning opportunities, offering tour expertise to the training team where requested to increase knowledge across the business.
* Complete the relevant educational pre and post trip paperwork, including the preparation and delivery of a presentation to your team and the office.
* Use effective questioning techniques to effectively establish client requirements and then use your product knowledge to find the perfect villa and to create a bespoke itinerary, matching these established preference and requirements.
* Ability to sell all destinations within your sales department, with norequirement to specialise in specific regions.
* Ensure that quotes are produced and delivered to the client within 24hrs - if this is not possible, then the client must be kept up to date with progress.
* To maintain an efficient, professional, and friendly relationship with the client throughout the booking process. Maintain regular contract with clients (and travel agents)to keep them informed of progress and the status of booking, including updating on developments.
* To call the client pre-travel (2/3 days) and post-travel (2/3 days) to seek feedback, pre-empt any problems and maintain a courteous relationship.
* Encourage the client to complete a post-travel questionnaire, ideally resulting in at least 50% of clients doing so.
* Take responsibility for any post-travel problem solving in a professional, expedient and diplomatic manner, always looking to exceed expectations and deliver total client satisfaction.
* To work in close partnership with the Programmes Manager - offering them a clear view of how many enquires are currently being worked on and allowing them the opportunity to assist and, potentially, re-distribute sales leads to the requirements of the company. It is expected that a comprehensive daily update is provided, with complete visibility of your to-do list.
General
* Reliably follow all company processes and procedures to ensure maximum efficiency. Additionally, you should also look to make recommendations for enhancements.
* Actively participate in, and implement learning from, all available hard and soft skills training.
* Provide support to your team and sales manager with other files asrequired.
* Represent our client as all client events and trade exhibitions and be an ambassador for the brand.
* As required, provide mentoring and buddy support to new starters during their probation period. Any agreement to provide support will result in a 20% discount to your SIP target during the first three months of the new starters probationary period.
* Within business requirements, responsibility for designing your own educational' s and providing input into the contents. Priority will be given to Tier 1 and Tier 2 destinations.
* Eligibility for one educational or TEA per year, an allowance of ten workings will be offered for your trip. Any requests for an extension to this amount will be considered in line with the business needs and will require the approval from the Director of Sales in advance.
Revenue & Profitability
* Proactively manage the progress of itineraries from initial quote through to bookings and repeat business - specifically following up all itinerary proposalssent to clients to ensure maximum conversation to bookings to maximise revenue and profit. This involves the very deliberate application of sales techniques.
* Be aware of individual and team sales targets, always working to ensure these are achieved orexceeded.
* Maintain an overall blended margin for the year that is in line with the business objectives for your department.Discounts can be offered on bookings where there is a business need, without sales manager permission. Within agreed parametersand ensuring overall average margins are maintained, PTE's can set their own margin for bookings
* Responsible for providingclear notes within TS for both margin movements and discounts on all bookings
* Ensure that client balance payments are received 8 weeks before departure (or as soon as practical regarding late bookings).
* When including international air travel in anitinerary, pay particular attention to the fare rules and ticketing deadlines, always ensuring payments as been received to cover associated costs.
Industry: Travel and Tourism
Salary: Up to £29000 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: -
Contact Name: Crawley Team
Website: -
Direct Application URL: -