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Service Desk Coordinator

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Salary: £30,000.00 per annum


Greater London, London

Job Advertiser

Concept Resourcing
Registered: 06 May '18
Postings: 88
Followers: 0, Following: 0

Job Reference: BBBH41556

Job Duration:

Start date:

Description:

Service Desk Coordinator / Service Admin / IT / Data Centre / Telecoms / Telecommunications / Customer ServiceWe are currently recruiting for an exciting opportunity for an experienced Service Desk Coordinator to join a market leader in the technology sector, specialising in Data Centre and Telecoms. This role will be well suited to someone coming from an coordination/customer support background with experience working in a technical environment.



Location - Canary Wharf, London

Salary - £30,000 - £35,000 + package



The Role

* Ensure all customer requirements and requests are responded to within a timely manner and to agreed Service Levels
* Daily management of the Service desk queues ensuring that incidents are responded to and resolved by SLA
* Handle incoming technical queries/faults from customers and assign to engineers
* Efficiently log tickets on ticketing system
* Manage tickets through to completion, liaising with customers and engineers
* Be involved change management, reporting, and incident management
* Provide excellent levels of customer service



The IdealCandidate

* Previous experience working in a technical sector, and an understanding of technical terminology
* Experienceusing ticketing systems
* Previous experience using CRM systems (ideally Salesforce)
* Excellent customer service skills
*Understanding of ITIL (desirable)



If this role is of interest, please apply with an up-to-date copy of your CV.Service Desk Coordinator / Service Admin / IT / Data Centre / Telecoms / Telecommunications / Customer Service

Service DeskCoordinator / Service Admin / IT / Data Centre / Telecoms / Telecommunications / Customer Service

Industry: IT

Salary: £30000 - £35000 per annum + package

Salary Benefits: package

Vacancy Type: Permanent

Job Skills: Service Desk Coordinator / ServiceAdministration / Inbound Queries / Data Centre / Data Center / Telecoms / Telecommunications / Customer Service

Contact Name: Tim Griffin

Website: -

Direct Application URL: -

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Position Details

Advert Ref: #2989024
Posted: 28 Jun '22
Visits: 9