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1st Line Support Technician

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Salary: £19.00 per hour


Greater London, London

Job Advertiser

Concept Resourcing
Registered: 06 May '18
Postings: 87
Followers: 0, Following: 0

Job Reference: BBBH40724

Job Duration:

Start date: ASAP

Description:

Concept Resourcing are currently recruiting for a 1st Line Support Analyst to join a leading Global IT Services client.
This individual must be extremely confidentwith diagnosis and providing a solution to a range of different customers.

ALL candidates will need to be happy and willingto work between the hours of 7.00am - 19.00pm BUT will only work 7.5 hours per day on a flexible shift pattern.

Contract duration: 2 Months

Pay: £19.00 per hour
Payable via Umbrella - Inside IR35.

Responsibilities and requirements:

* Respondto calls and emails, carrying out fault diagnosis, call vetting and technical support to provide 1st line ticket resolution or escalation
* Identify and apply the correct priority, service level agreement and category whilst capturing a full detailed description of the issue.
* Assign and escalate tickets to 2nd line support where tickets cannot be resolved on a first-line fixbasis.
* Proactively monitor, review and chase outstanding tickets to ensure they are responded to promptly and follow the correct contracted service levels.
* Maintain high standards of customer service at all times to encourage an excellent customerexperience.

The candidate:

* At least 1 years' experience in an IT support/ Service Desk Analyst role
* Excellent use of MS Office products
* Good understanding of IT networks and IT fundamentals
* Self-motivated with a willingness to learn and adapt to any new change or situation
* Very good verbal and written communication skills
* Process driven with the abilityto be innovative
* Excellent inter-personal skills; ability to communicate with customers at all levels.

This contract hasbeen deemed and inside IR35 role, therefore you will need to be paid via umbrella company. The above rates are the umbrella company rates subject to weekly fee and deductions

If you are interested in this vacancy please click apply

Industry: IT

Salary: Upto £19 per hour

Salary Benefits:

Vacancy Type: Contract

Job Skills: deskside, desktop, support, migration, imaging. 1st line, 2nd line, desktop, deskside

Contact Name: Kayleigh Dutton

Website: -

Direct Application URL: -

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Position Details

Advert Ref: #2989369
Posted: 30 Jun '22
Visits: 9