Job Reference: BBBH7912.1
Job Duration:
Start date: ASAP
Description:
HELPDESK COORDINATORDERBYSHIRE BASED WITH REMOTE WORKING OPPORTUNITIES
£30,000
THE OPPORTUNITY:
Get Recruited is exclusively recruiting on behalf of one of our clients based in the heart of Derbyshire, that have been providing IT solutions for over 40 years. As part of their strategic growth plans, they are now looking to add an experienced Helpdesk Coordinator to lead the existing team.
As the Helpdesk Coordinator, you will play a key role in driving the business forward by overseeing and managing the existing Service Delivery team, providing mentorship and guidance, alongside liaising closely with clients to ensure optimum serviceis delivered.
This position requires a candidate with strong leadership and management skills eager to display their existingskills, but also someone who wishes to remain hands on and technical within their role.
RESPONSIBILITIES:
* Lead and mentor the Service Delivery Team
* Create, manage, and improve team KPIs and performance metrics
* Support the team and clients with any issues that arise
* Continuously monitor and manage internal and external company SLA's
* Manage client expectations to ensure that the team can deliver on what is promised
* Manage the well-being of the team by providing regular 1:1 reviews and roadmaps for all individual members of the Team
THE PERSON:
The ideal candidate for the Helpdesk Coordinator role will have the following skills and experience:
* Previous experience of management of an IT Service Team or Senior IT role
* Essential Experience using a Ticketing system / RMM Tool and PSA software
* Knowledge of IT Applications, Software& Hardware
* Experience and knowledge of working with the Microsoft 365 Platform
TO APPLY:
To apply for the Helpdesk Coordinator position, please send your CV via the advert for immediate consideration.
Get Recruited is acting as an Employment Agency in relation to this vacancy.
Industry: IT
Salary: £25000 - £30000.00 per annum+ + Flexible Working Opportunities
Salary Benefits: + Flexible Working Opportunities
Vacancy Type: Permanent
Job Skills: Service Desk Manager, Service Desk Team Lead, Helpdesk Coordinator, Helpdesk Team Lead, Helpdesk Manager, IT Team Lead, IT Manager, Ticketing System, RMM, PSA software, Office 365, ITIL, MCP, MCSA, MCSE
Contact Name: Get Recruited
Website: -
Direct Application URL: -