Job Reference: BBBH38035
Job Duration:
Start date:
Description:
A BRAND NEW opportunity for a Contract Renewals Manager focused on the management and renewal of existing client support contracts.As a Contract Renewals Manager, you will be managing several of our supported customers by leading renewal activity. Includingbut not limited to composing quotations, managing the renewal process, invoicing, in-life contract updates, and cancelations with the aim to defend, protect, migrate, and grow all whilst maintaining high levels of customer satisfaction in line with agreedtargets.
You will be building an excellent customer relationship (internal and external) through regular communications, analysing data, ensuring on time renewal activity, minimising margin degradation/maximise margin opportunity and mitigate loss makingactivity.
Responsibilities of the Contract Renewals Manager
* Proactive identification and management of up-and-coming renewals 60-90 days in advance of renewal date.
* Understand customer renewal requirements (inventory, additions/ceases, SLA) to generate accurate renewal quotations first time
* Liaise with Supplier Managers to ensure accurate 3rd party costs and supported inventory inclusion
* Overall review and validation of renewal costs and sell against previous year factoring any additions with the aim to reduce multiple contract end dates
* Guarantee business margins are upheld to avoid margin erosion
* Management and completion of all renewal activity and billing including monthly and adhoc renewal invoicing, contract extension, uplift, cleanse, invoice/credits & contract confirmation
* In-life Service and Contract changes and amendments
* Managementof all support contract ceases, ensuring smooth transition
* Ownership and accountability to minimise overdue renewals whilstminimising the risk of account losses
* Renewal reviews to include contract profitability assessments, EOS/EOL equipment identification and notification
* Collaborate closely with all departments to support renewal, expansion and identified risk-basedopportunities
* Provide insights to your customers to maximise products and service integration to drive portfolio adoptionContract Renewals Manager Requirements
* Ability to work under own initiative as well as part of a team to build strong working relationships
* Meticulous eye and attention to detail facilitating accurate data input/transfer
* Demonstrate a professional manner and strong communication skills with both internal and external stakeholders.
* Demonstrate the ability to prioritise workload based upon importance to the business and correctly identify business critical issues.
The Company
* Established over 30 years ago
* Customer focused
* Managed Services, Secure Connectivity, Cloud Services, UCaaS, Managed Mobility
What's on Offer for the Contract Renewals Manager
Salary of £28-£33k
Applicable Skills: Renewals Specialist, Sales Support, Customer Retention Manager
Click apply now for immediately consideration for this opportunity.
Industry: Telecommunications
Salary: £25000 - £33000 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: -
Contact Name: Paula Jones
Website: -
Direct Application URL: -