Job Reference: BBBH41429
Job Duration:
Start date: ASAP
Description:
Concept Resourcing currently have an excellent opportunity with a highly reputable, marketleading brand within the IT industry. We are looking for a resource and planning coordinator to join an expanding team. You would be responsible for the ownership of resource scheduling for a team of Professional Services technical resources amongst otherduties, with a strong focus on customer service.
Location: Hybrid role commutable to Central London (St Pauls).
Salary: 30k if succesful.
Package: 25 days annual holiday, pension scheme, private medical insurance, private dental insurance, season ticket loan and discounts.
Working hours: Monday - Friday 09:00 - 17:30.
Your responsibilities:
· Management of Professional Services Resource Scheduling.
· For a given piece of work, selecting, and allocating the most appropriate level of resource based on availability, skills, and location.
· Ensuring the booking system is continually validated and containing all relevant data to ensure MI reporting is accurate.
· Management of the CRM/Resourcing mailbox within Outlook.
· Ensure Statementsof Work (SoW) and sign off sheets are completed, signed by the client and filed on the system for all engagements.
· Engage with various stakeholders throughout the businss ensuring the best customer service possible.
Knowledge and experiences:
·Experience in an IT services, hardware or software related role with additional preference to someone who has tangible customerservice skills is desirable.
· Experience in dealing with stakeholders from varying backgrounds.
· Experience at communicating with various technical levels, with the ability to articulate clear and measurable end goals.
If this opportunity sounds ofinterest, then get in touch!
Industry: Graduates and Trainees
Salary: Up to £30000 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: customer service, admin, coordinator, planning
Contact Name: Danny Aston
Website: -
Direct Application URL: -