Job Reference: FRS45009
Job Duration:
Start date:
Description:
FRS Recruitment are recruiting for a Arrears Support Unit Associate for our client locatedin Shannon Co Limerick. This is a full time , permanent position. We are seeking candidates with 1 - 3 years experience in customer service with strong communication skills.
About this Role:
Reporting to the Team Leader, the Arrears Support Unit Associate is responsible for managing the relationship with a portfolio of borrower's accounts to identify customers in difficulty, establish the reason for the borrower's arrears and
work with borrowers to find a solution to their arrears situation. The Arrears Support Unit Associate will also have business targets to achieve and will ensure that their role is conducted in the contextof controlled policies and procedures while providing exceptional customer service and minimising risk.
Key Responsibilities* Overall management and responsibility for a dedicated list of pre arrears and arrears mortgage
* accounts
* Contact customers by letter and telephone in accordance with the Code of Conduct on Mortgage
* Arrears and the Mortgage Arrears Resolution Process (MARP)
* Negotiate for payments, complete financial assessments and apply for the Arrears Support Unit
* Collections strategies
* Develop work out strategies for each account
* Determine and recommend loan restructuring options
* Follow agreed lines of escalation for borrowers whose mortgage debts are unsustainable or not
* viable
* Identify, assess and deliver solutions for customers in financial difficulty
* Organise and attend face to face meetings with borrowers and their professional representatives
* Deal with service queries in a prompt and professional manner
* Responsible for all actions anddecisions on accounts assigned
* Key Performance Indicators
* Achievement of Individual and team targets
* Quality and Compliance CCMA audit results
* Customer Feedback
* Cash Collection
* Restructure and post restructuring performance
Skills & Experience
* A proved track record in credit management.
* Collections experience an advantage
* QFA or APA in housing loans advantage
* Ability to work to designated individual and team targets
* IT Knowledge
* Customer Service and Commercial Awareness
* Influencing/Persuasion and Negotiation skills
* Communication skills - Interpersonal and Written
* Judgment & Decision-Making
* Team Working
To Apply:
Send CV through attached link
Phone calls to Louise 086 4670069
Industry: Call Centre and Customer Service
Salary: €25000 - €29000 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: Customer Service, Communication, Dataentry
Contact Name: Louise Glennon
Website: -
Direct Application URL: -