Job Reference: 15377/001
Job Duration: Permanent
Start date: ASAP
Description:
Asia Customer Services Representative | Online Gaming | Gibraltar
SRGEurope have been appointed to recruit a capable Asia Customer Services Representative. The role needs to develop a culture of customer satisfaction through chat and email. In the meantime, works in a fast-paced environment to address customer issues according to companyterms and conditions.
If you are an experienced Customer Services Representative then this is the opportunity for you.What's on Offer?
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A fantastic collaborative work environment in an excellent location.
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Private Healthcare that begins on day one and the option to add family members.
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A Pension Plan after successfully completing probation.
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Free language classes and wellness coaching.
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Discounts for several restaurants along with subsidised gym memberships.
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A comprehensive relocation package.
What you will be doing:
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Be able to provide first contact solution of customer issues via chat, e-mail.
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Deal with maximum six chats at a time.
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Be able to deliver timely and accurate response to customer queries according to QA form.
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Be able to communicate and escalate issues to Lv3 and Shift leaders.
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Maintain security and confidentiality of internal information.
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Be able to assist to review documents in Thai
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Be able to identify RG concerns via chat and email.
The Essentials:
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Satisfactory completion of three months' probation
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Familiarity with key back offices used by CS Team
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Professional communication and writing skills in Thai, and additional language Chinese or English is required
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Basic sports and casino knowledge.*
Ability to follow the department escalation procedures
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Awareness of License Requirements and Responsible Gamingobligations
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Team player with a positive attitude
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Flexibility with rota shift patterns, adapt to the needs of thebusiness where possible
Why Gibraltar
Gibraltar is a British Overseas Territory on the edge of the Iberian Peninsula neighbouring Southern Spain. It boasts 300 days of sunshine per year, a relaxed out of work lifestyle and is easily accessible to the rest of Europe from Gibraltar and Malaga airports. The primary currency in Gibraltar is pounds/sterling and there are excellent English speaking schools if you are relocating with your family. We will help you with your relocation process about which you can read here: https://www.srgeurope.com/working-in-gibraltar/relocating-to-gibraltar.
To Apply
Please click on the 'apply' button and upload your CV and a Cover Letter or alternatively contact Emilia Niculae, Recruitment Consultanton emilia.niculae@srgeurope.com or on +350 200 69999.
Thai, Customer service, iGaming
Industry: Call Centre and Customer Service
Salary: Competitive salary plus benefits
Salary Benefits: Competitive salary plusbenefits
Vacancy Type: Permanent
Job Skills: -
Contact Name: Emilia Niculae
Website: -
Direct Application URL: -