Job Reference: SG51372
Job Duration:
Start date:
Description:
Client Service Co-Ordinator is required for a super cool pioneering technology company who design, develop and build and support some ofthe worlds most advance products from aircrafts, spacecrafts, cyber security and radars!
Client Service Co-Ordinator will be responsible for the incoming service requests of clients both locally and globally and will be a key point of contact forcustomers. You will need to be able to work out how to get the right part, to the right place via the right Engineer at the right time.
This is a fast paced and challenging role and would suit someone who has excellent customer service skills, clear and precise communication skills, can remain calm under pressure and someone who thrives in a busy environment. You must alsolove working in a team.
Based out of their New Malden office 3 days a week and 2 days from home, you will be rewarded with a salary between £25,000 - £27,000. plus benefits. Working Monday to Friday 8.30am - 4.45pm with the occasional 'on-call' phone from home.
The successful Client Service Co-Ordinator MUST have:
* Experience in a customer facing role - ideally over the phone.
* Strong administration experience.
* IT literate and able to pick up new technologies with ease.
*Fluent in English written and spoken.
Duties as Internal Recruiter include:
* Handle incoming service requestslocally in the UK and Globally.
* Review emails and prioritise responses taking into consideration timescales, global time zones, urgency and commitment to customers.
* Liaising with agents worldwide to arrange the attendance and shipments of parts.* Service confirmations, quotations of worldwide service rates to customers.
* Work closely with Service Supervisor and Engineers to plan local services.
* Liaising with shipping department to arrange delivery of spares within a timeframe.
* Providefeed-back / outcome of service to customer and provide solutions for follow ups.
If you have a stable CV with a provenbackground Customer Service, Administration and Co-Ordination and would love to hear more about this fantastic opportunity thenplease do apply via the job board or speak to Sophie Gray at Jenrick Commercial.
Industry: Admin and Secretarial
Salary: £25000 - £27000 per annum + Benefits
Salary Benefits: Benefits
Vacancy Type: Permanent
Job Skills: -
Contact Name: Sophie Gray
Website: -
Direct Application URL: -