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Customer Advisor - Evenings / Weekends / Nights

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Salary: £24,000.00 per annum


Greater London, London

Job Advertiser

FRS Recruitment
Registered: 13 Dec '17
Postings: 0
Followers: 3, Following: 0

Job Reference: FRS43838

Job Duration:

Start date: ASAP

Description:

My multinational client based in Shannon, Co.Clare are looking for candidates with a strong customer service skills. This role involves working alongside a number of Corporate clients and buildingup a strong working relationship with them.

We are looking for someone to work evenings/weekends/nights (not a rotation youwill be assigned one of these shift patterns).

The team will cover the out of hours support 24/7

This is a fully remote working position.

Duties:

* Maintain motivation in a challenging and stressful environment
* Co-operating with and understanding the needs of other departments/functions to consistently achieve win/win situations
* Influencing/negotiating with Internal and External customers
* Ensure that the team operates within the agreed customer service cost parameters, processes, procedures and standards



Requirements:

* 2 years proven Customer Services Experience
* 1-2 years experience of a fast paced service environment
* Strong, proven self management / motivation skills
* Demonstrable knowledge of achieving group/individual targets
* Strong understanding of reporting tools and techniques
* Strong PC skills including use of excel.
*Fluent English



Desirable:

Experience in the Logistics Industry / Service industry

Business writing skills

Another written/spoken language besides English.

Industry: Call Centre and Customer Service

Salary:

Salary Benefits:

Vacancy Type: Permanent

Job Skills: Customer Service, Call Centre, account manager

Contact Name: Joyce Coffey

Website: -

Direct Application URL: -

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Position Details

Advert Ref: #2998069
Posted: 05 Sep '22
Visits: 22