Job Reference: SC/HQ51138
Job Duration: 7 months
Start date: ASAP
Description:
* Customer Service Administrator
* £17 - 18 per hour
* Temporary contract until 31st December 2023* Hybrid role - 2 days a week on-site in Leatherhead, the rest working remotely
Working for a fantastic global FMCG company who have a brilliant culture and employee wellbeing focus. We are looking for an experienced Customer Service Administrator to join a friendly team of 15 to help deliver day to day support to the Customer Experience Support Team.
This is an initial temporary contract until 31st December 2023 but could potentially extend. The role is working full-time 36.25 hours per week but they are open to candidates looking to work a 3 day week too. This is a Hybrid role working Tuesday & Thursday in the offices and 3 days remote working available. You will be rewarded with up to £18 per hour.
Role overview of the Customer Service Administrator:-
It is to manage the service the company delivers to key customers, ensuring that every time theircustomer(s) have a positive experience. The Customer Experience support will need to collaborate with the Customer Experience specialists and Managers to drive process improvement in the day-to-day operations.
Responsibilities of the Customer Service Administrator:-
* Ensure prompt and professional feedback to all ad-hoc customer/delivery queries, working with internaland external stakeholders to source information as required.
* Resolving problematic customer price, logistics, and promotional claims that have been escalated to you.
* Supporting our Partner Organisation in the order cycle ensuring order queries areresolved promptly to hit vital day to day operational deadlines.
* Analyse data and identify trends in delivery issues to support Customer Experience Specialists in creating action plans to reduce the number of incoming claims and improve invoice accuracy.
* Working with Customer Development, Customer Experience Specialists, and Stock Management to ensure messages are simple,clear, and consistent.
* Working with Customer Account Team, Stock Control and the Bangalore order management teams to proactively schedule customer orders, maximising Customer Service and avoiding stock / logistics / credit constraints.
* Providing operational insight and support to ensure an efficient order to cash cycle is maintained- including capturing, processing, fulfilling, and invoicing all orders and deliveries within our trade terms guidelines. Knowledge of financial processes of accruals andrebates.
* Resolve escalated operational issues internally and with Customer.
* Working with Customer Experience Specialists to resolve ongoing issues (e.g. order receipt times, booking slot issues etc.).
All about you:-
* Outstanding customer service experience and mindset, going the "extra mile" to ensure our customers always have a positive experience.
* Excellent communication skills to build relationships with key external contacts and influence internal stakeholders.
* Knowledgeof the supply chain cycle
* Strong Excel skills
* If you have previously used SAP or a type of call software that would alsobe useful
* Be able to multi-task, use common sense and be logical, and be confident and take pride in your work.
Industry: Call Centre and Customer Service
Salary: £17.00 - £18.00 per hour
Salary Benefits:
Vacancy Type: Contract
Job Skills: Customer service
Contact Name: Samantha Cole
Website: -
Direct Application URL: -