Job Reference: BBBH30668
Job Duration:
Start date: 02/09/19
Description:
My client in Fareham, Hampshire are responsible for collecting and publishing statistics related to the economy, populations andsociety at national and local levels. The contact centre will deal with questions, issues and requests from members of the field staff via multiple communication channels
This contract is for 3 months. This is a full time role, paying £13.62 per hourYou will:
* Answer incoming calls and respond to customer's emails / web-forms, messages & web-chat
* Manage and resolve customer queries
* Identify issues and escalate as required to Supervisors
* Research unknown information requested byField Staff using available resources
* Document all call information accurately in ticketing system
* Recognise, document,and alert the management team of trends in customer calls
* Follow up customer calls where necessary
* Complete call logs and reports
* Complete other admin tasks where required
Please Note:
* You will be required to provide cover on a rota basis with the team. This will mean that evening, weekend and bank holiday working will be required and leave will be restricted as support to the Field Staff will need to be provided in line with the agreed Service Level Agreements.
Essential criteria:* Good communication skills both written and verbal
* Proven ability to work in a fast-paced environment and ability to adapt to a new and ever changing working environment
* Ability to work well alone and as part of a team
* Proven organisational skills to deliver against set deadlines, with an attention to detail
* Good customer service and interpersonal skills
* Telephone experience
Desirable criteria:
* Experience using webchat
* Knowledge and experience of using Microsoft packages including Outlook, Word and Excel.
* Ability to accurately input data, with strong typing skil
Industry: Call Centre and Customer Service
Salary: £95.00 - £100 per day
Salary Benefits:
Vacancy Type: Permanent
Job Skills: -
Contact Name: Jordan Pace
Website: -
Direct Application URL: -