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CUSTOMER SERVICE ADVISOR

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Salary: £21,000.00 per annum


Greater London, London

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Get Recruited UK
Registered: 27 Jun '15
Postings: 80
Followers: 6, Following: 0

Job Reference: BBBH78324

Job Duration:

Start date: ASAP

Description:

CUSTOMER SERVICE ADVISOR

ROCHDALE

UP TO £22,500 + BONUS

THE OPPORTUNITY:

We're supporting a market leading business located inRochdale who is looking to expand the Customer Service team due to a significant rise in demand for their award-winning products.

As a Customer Service Advisor, you'll be working within a fast-paced office environment (It's not a call centre) handling inbound enquiries from business customers via phone and email relating to; orders, deliveries, general product enquiries and returns.

This role is perfect for an experienced Customer Service Advisor who is passionate about delivering high levels of Customer Service and has strong relationship building experience.

THE PACKAGE:

Up to £22,500 Basic + Bonus + Benefits

Ongoing Training and a Clear Development Path

THE CUSTOMER SERVICE ADVISOR ROLE:

* Working within a business-to-business focused Customer Service team handling enquiries and orders
* Processing phone & email based orders and organising delivering via UPS / FedEx or for collection from site (Handling approximately 50 enquiries per day)
* Handling order returns and replacements for faulty items
* Chasing delivering partners for items missing in transit
* Liaising with the accounts department regarding overdue accounts before taking new orders
* Sending out literature, price lists, catalogues, copy invoices, product manuals and similar as requested.
* Coordinate customer artwork requests with the screen print manager
* Follow up and further process customer orders on back order
* Ensuring customers are updated of order status
* Provide high levels of support and advice on the product range

THE PERSON:

Essential

* The successful candidate will need to be experienced within a fast-paced Customer Service Advisor position or similar
* Able to deliver high levels of customer service and build long lasting relationships
* Computer literate with MS Office - MS Word, Outlook, Internet

Desirable

* Experience within a Business-to-Business Customer Service environment would be a significant advantage
* Whilst not essential, any experience in the following industries would be a significant advantage Utilities / Gas / Electric / Electronics / Telecoms / Security Alarms / Internet Services / IT Services

TO APPLY:

If you are an experienced Customer Service Advisor with the required skills, please sendyour CV for immediate consideration. We are currently shortlisting for interviews.

Get Recruited is acting as an Employment Agency in relation to this vacancy.

Industry: Call Centre and Customer Service

Salary: £21000.00 - £22500.00 per annum + +Bonus + Benefits

Salary Benefits: +Bonus + Benefits

Vacancy Type: Permanent

Job Skills: Customer Service Advisor, Customer Service Executive, Customer Service Coordinator, Inbound Customer Service

Contact Name: Matthew Ager

Website: -

Direct Application URL: -

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Position Details

Advert Ref: #2956018
Posted: 20 Oct '21
Visits: 9