Job Reference: FRS54567
Job Duration:
Start date: ASAP
Description:
Customer Service Agent
My client based in Castletroy, Limerick are looking toappoint a full time Irish Speaking Customer Service Agent which will provide customer support across call/email/chat/letter. Therole is a hybrid role but fully remote will be considered if potential candidate is not from the Limerick region.
The roster will be Monday to Saturday and opening hours are 08:00 - 20:00 Monday to Friday and 09:00 to 13:00pm on a Saturday . Flexibility will be required during busy periods or to cover scheduled leave.
What we can offer you
* Private Health Insurance post probation review
* Employee Assistance Programme (EAP)
* Further Education Programme
* Bike to Work Scheme
* Theopportunity to work with a growing organisation
* On-site Parking
* Hybrid/Remote working
Responsibilities:
* Provideadvice, information and technical support to customers contacting the client by various methods (Phone /Email /Chat/Letter etc.)
* Log customer interaction on the relevant database/system to create customer cases.
* Represent the client in a professional manner
* Interpret and understand the nature of the customers issue through an in-dept analysis and escalate where appropriate.
* Candidate Requirements:
* Must be fluent in written and spoken Irish
* Previous customer service experience
* Professional outlook to go above and beyond for customers.
* Commitment to upholding client values in everything that you do.
* Positivity and resilience.
* Excellent communication skills with patience to deal with non technical customers requiring assistance.
* Good attention to detail.
Industry: Call Centre and Customer Service
Salary:
Salary Benefits:
Vacancy Type: Permanent
Job Skills: Team Leader, Call Centre, Customer Service
Contact Name: Joyce Coffey
Website: -
Direct Application URL: -