Job Reference: BBBH44571
Job Duration: Monthly Rolling
Start date: 06/02/2023
Description:
Concept Resourcing are currently recruiting for a number of Customer Service Agents within a commutable distance to Nottingham.
The role involves being part of a helpdesk to support our client's nationwide operations. The purpose of the role is to set up and configure tablets and mobile phones as part of a refresh Project to support a public sector organisation.
Contract will start W/C 6th February 2023 and will be on a monthly rolling contractbasis.
Package information:
* 9am - 5pm
* 40 working hours per week
* Monday - Friday work throughout duration of assignment
* £13.50 per hour payable via umbrella partner (inside IR35)
* Site based role in Nottingham Head Office
* BPSS clearance carried out and paid for by client
The Role:
Will involve the following tasks:
* Answering incoming calls and emails
* Accurately logging incidents ensuring all relevant data is captured
* Act as an initial point of contact and ensurethat incidents are fully managed through to resolution (escalate where applicable)
* Provide an excellent level of customer service to internal and external customers
* Work to achieve the set SLA's
The Candidate:
MUST have a minimum of 1 year' employment experience within a Project Coordinator or Administrator role and be able to demonstrate the following skills:
* Must have excellent communication skills and previous customer service experience
* Be confident with mobile phones and tablet devices
* Must live within 1 hour of Nottingham and be able and willing to attend the office
* Must be happy to work shifts/longer hours within the remits mentioned in the package section
* MUST be willing and able to pass a BPSS clearance carried out via a third-party partner. Please note this is a requirement of this role and candidates unwilling to complete the clearance cannot be considered
This contract has been deemed and inside IR35 role, therefore you will need to be paid via umbrella company. The above rates are the umbrella company rates subject to weekly fee and deductions
If you are interested in this vacancyplease click apply
Industry: Admin and Secretarial
Salary: Up to £13.50 per hour
Salary Benefits:
Vacancy Type: Contract
Job Skills: CustomerService, Admin, Helpdesk
Contact Name: Bethany Pearson
Website: -
Direct Application URL: -