Job Reference: FRS55845
Job Duration:
Start date: ASAP
Description:
The Role
My client, one of Ireland's leading retailers, is urgently seeking an energetic & enthusiastic Customer Service Representative to join their team based in Offaly, Tullamore. This is a full-time, permanent, office-based position.Tasks & Duties
* Dealing with and resolving customer queries and issues.
* Identifying and assessing a customer's needs to ensure they are satisfied.
* Liaising with customers via email, live chat, and phone.
* Keeping detailed records of customer interactions and maintaining customer account details.
* Managing sales leads.
* Following the company's communication procedures and policies.
* Utilising technology to handle a high volume of calls.
Experience, Knowledge & Qualifications
* Customer Orientated - Thrive in a customer focused environment, be people oriented and be competent in problem solving.
* Excellent communication and interpersonal skills.
* Excellent attention to detail.
* Strong organisation andtime management skills.
* Strong PC Skills, specifically MS Office Suite - experience in an accounting package would be an advantage.
* Prior retail experience an advantage but not essential.
* The ability to work on your own initiative and as partof a team.
Industry: Call Centre and Customer Service
Salary: €29000 - €30000 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: customer service, communication, MS Office, administration, customer focused, retail
Contact Name: Sabrina Carroll
Website: -
Direct Application URL: -