Job Reference: FRS61443
Job Duration:
Start date: ASAP
Description:
The Role
My client, a global manufacturer is seeking an experience Customer Service Representative with fluency in German, to join their team in Cavan. This is a full-time, permanent, hybrid position.
As a Customer Service Representative, you will be responsible for delivering excellent customer service to a portfolio of international key account customers.
Tasks &Duties
* Establish and sustain strategic, long-term partnerships with a portfolio of international key account customers toachieve organic growth and fulfill long-term company goals.
* Preparing sales quotations and actively following up
* Coordinating customer shipments
* Issuing customer invoices as needed
* Collaborating daily with internal teams across various sales divisions
* Managing the open order book and expediting orders daily
* Addressing and resolving customer issues and complaints, attending weekly ticket review meetings to ensure all issues are progressing
* Playing a key role in generating new sales to build long-lasting relationships
* Maintaining customer master data in various in-house and customer systems
* Generating reports
* Actively contribute suggestions to improve existing team processes.
Experience, Knowledge & Qualifications
* A minimum of 2 years' experience in a customer service role with the ability to build & maintain key client relationships.
* Excellent attention to detail.
* Excellent communications skills both written and verbal.
* Fluency in Germanis essential.
* Very strong IT skills with proficiency in MS Office Suite.
* Previous experience in SAP, Sales Cloud, Front, Power BI, or Kianda is a distinct advantage.
* Candidates must currently reside within a commutable distance with full working rights.
For further information, please contact Sabrina Carroll on 086 127 5159
Industry: Call Centre and Customer Service
Salary: €30000 - €35000 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: customer service, communication, administration, German, English, MS Office, Outlook, SAP
Contact Name: Sabrina Carroll
Website: -
Direct Application URL: -