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Customer Service / Service Desk Assistant

This advert has expired. Contents may not be accurate any longer.

Salary: £12.00 per hour

Greater London, London

Job Advertiser

MCGinley Recruitment
Registered: 16 Jul '14
Postings: 179
Followers: 3, Following: 0

Job Reference: SC/138286

Job Duration: 3 months

Start date: ASAP


* Customer Service / Service Desk Assistant
* Up to £12.30 per hour (£24,000 per annum)
* Initial 3 month temporary contract starting ASAP
* Position is basedin Halifax

Working for a fantastic global software company we are looking for an experienced Customer Service Assistantto join the team ASAP.

This is an initial 3 month temporary role and the reason for the role is to support on an upcoming project. The role is working Monday to Friday 9am - 5:30pm. Initially the role will be fully on-site at their offices in Halifax but once you are up to speed this could move to a hybrid model.

The role will be:

* Answer phone calls that comeinto the Service Desk and create incident tickets from those calls
* Create incident records from inbound emails and triagingtickets as they come in
* Outbound calling to book customers into a migration briefing for the new project
* Log customer complaints and ensure these are followed up and the very best service is provided to all customers at all times

Skill andexperience required:

* The ideal candidate will have previous experience within a Customer Service role, especially dealingwith customer complaints or unhappy customers
* Confident telephone manner and take pride in the customer service they provide

Industry: Call Centre and Customer Service

Salary: £12.00 - £12.30 per hour

Salary Benefits:

Vacancy Type: Contract

Job Skills: customer service, service desk, helpdesk, telephony, customer complaints

Contact Name: Samantha Cole

Website: -

Direct Application URL: -

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Position Details

Advert Ref: #3067110
Posted: 11 Jun '24
Visits: 21