Job Reference: SG50888J
Job Duration:
Start date:
Description:
Customer Service Team Leader is required for an amazing company, who are growing rapidly operating on a global scale partnering with some of the worlds technology giants.
As Customer Service Team Leader you will remotely manage a team of 8customer service advisors (including a Supervisor) to ensure they are motivated and supported to deliver a great customer service experience.
The Customer Service Team Leader will be required to work Monday - Fridays 2.00pm until 10pm based from home 4days a week but with 1 day in the office in Gateshead. In reward you will be paid a basic salary of between £30,000 - £34,000 p.a. plus 10% bonus (dependant on experience) plus some great benefits.
The successful Customer Service Team Leader will have:* Previous experience in a Team Leader / Management role within a customer service environment is essential
* Proven stability in a job role
* Have a passion to go above and beyond for customers and your team
* Excellent people management skills* Highly motivated with skills to develop and coach team members to achieve performance expectation
Your main duties as Customer Service Team Leader include:
* Day to day supervision of a team of customer service advisors
* Monitor call, email,chat and claim traffic ensuring quality is maintained to a high standard
* Work with the Operations Manager to raise issues an provide a clear picture of campaign performance
* Ensure shifts run smoothly
* Be the final point of contact in more complex customer escalations
* Drive customer service excellence
* Performance and management of team - 1-2-1's, appraisals and performance reviews
* Look for new ways to develop and motivate your team
* Coach direct reports on performance
This is agreat opportunity to join a fantastic company, inherit a great stable team and continue to grow and progress in your career.Apply via the job board to ensure you don't miss out or contact Sophie at Jenrick Commercial.
Industry: Call Centre and Customer Service
Salary: £30000 - £34000 per annum + Bonus + Benefits
Salary Benefits: Bonus + Benefits
Vacancy Type: Permanent
Job Skills: -
Contact Name: Sophie Gray
Website: -
Direct Application URL: -