Job Reference: FRS59808
Job Duration:
Start date: ASAP
Description:
The RoleMy client, an internationally recognised provider of electronic solutions is seeking an experienced customer service representative with fluency in French, Spanish, Italian or German to join their operations based in Kildare. This is a full-time, permanent position that offers a hybrid working option.
As the customer service representative you will be responsible for handling customer queries, processing quotation and providing support to the sales team.
Tasks & Duties
* Receive customerqueries via email and phone and promptly respond with professionalism and accuracy.
* Utilise SAP software to generate quotations based on customer requirements and pricing guidelines.
* Liaise with suppliers to obtain necessary information for quotations and to ensure timely delivery of products/services.
* Maintain accurate records of customer interactions, transactions, and quotations in our CRM system.
* Collaborate with the sales team to provide support for their activities in the field, including preparing necessary documentation, coordinating appointments, and addressing customer concerns.
* Proactively identify opportunities to improve processes and enhance the customer experience.
* Stay informed about product/service offerings, pricing, and industry trends to effectively address customer inquiries and provide knowledgeable assistance.
Knowledge, Experience & Qualifications
* Previous experience in a multilingual customer service position is essential.
* Excellent communication skills, both verbal and written, with a strong attention to detail.
* Demonstrated ability to provide exceptional customer service and build rapport with clients.
* Ability to multitask and prioritise tasks effectively in a fast-paced environment.
* Proficiency in using SAP software is a distinct advantage.
* Candidates must currently reside in Ireland with full working rights.
Industry: Call Centre and Customer Service
Salary: bonus
Salary Benefits: bonus
Vacancy Type: Permanent
Job Skills: customer service, communication, French, English, German, Italian, SAP
Contact Name: Sabrina Carroll
Website: -
Direct Application URL: -