Job Reference: FRS33492
Job Duration:
Start date:
Description:
FRSRecruitment is currently recruiting a customer support agent for our customer based in South Dublin
4-month role
The keyresponsibilities are:
* Ensure that we offer excellent client experience to our members
* Manage incoming calls and clientsupport enquiries
* Constantly enhance and track our digital ecosystem to generate a world-class service
* Create and implement digital communications that attract participants and encourage the use of fresh mobility solutions
Duties
* Providea high level of client assistance by answering client requests across all media - telephone, email and social media
* Ensure instant email reply to all client requests
* Ensure that an effective claim process is adhered to.
* Follow the present support process and enhance it by creating protocols and processes to streamline activities, improve reaction times and improve the amount of service supplied to customers
* Monitor and implement all client procurement activities (Welcome packs, FAQs, etc.)* Manage the direct email marketing and segmentation of our customer base
* Work closely with maintenance and support partners to ensure our on-street assets are always operational
Skills
* Organized and motivated solutions
* Ability to multi-task effectively and operate on their own initiative
* Outgoing and friendly character
* Calm, empathetic and critical
* Excellent written and verbal communication abilities
* Excellent communication and administrative abilities
* Organized and fluent with technology.
Requirements
* 1-2 years of customer service/call centre experience
* Fluent English (Spoken andWritten)
* Enjoy a fast-paced atmosphere.
Please note this a 4-month role
Industry: Call Centre and Customer Service
Salary: €16.70 - €16.75 per hour
Salary Benefits:
Vacancy Type: Contract
Job Skills: -
Contact Name: Benjamin Carpenter
Website: -
Direct Application URL: -