Job Reference: FRS61847
Job Duration:
Start date: a
Description:
The Role
My client, a global manufacturer, is urgently seeking an experienced B2B Customer Success Agent with fluency in German, to join their team based in Cavan. This is a full-time, permanent position with hybrid and remote options available.
As theCustomer Success Agent, you will be responsible for driving customer satisfaction, retention, and growth through strategic relationship building and data-driven insights.
Tasks & Duties
* Ensure the highest level of customer satisfaction by enhancing relationships, identifying new business opportunities, and handling high-level feedback.
* Work closely with clients to understand their needs, aligning services and solutions effectively while acting as the internal 'voice of the customer.'* Collaborate with Marketing, Product Management, and Technical teams to enhance the customer experience and provide insightsto improve the platform or services.
* Manage your own book of customers, driving growth through cross-selling, up-selling, and following up on inbound leads.
* Work with Customer Service and Transaction Service to handle administrative requests from customers.
* Provide insights from customers to the product management team to help improve the platform or services.
* Partner with the marketing team to develop case studies or testimonials.
Experience, Knowledge & Qualifications
* Fluency in German is essential.
* At least 1 year experience in sales/sales support.
* Previous experience handling customer queries via phone and in person.
* Excellent communication skills both written and verbal.
* Strong IT skills with experiencein TradeIt, HubSpot, RingCentral, Front and Microsoft Power BI a distinct advantage.
* Ability to analyse data and leverage insights to improve customer satisfaction and retention.
* While remote options are offered, candidates must currently reside inIreland with full working rights.
Industry: Call Centre and Customer Service
Salary: €30000 - €35000per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: customer service, communication, MS Office Suite, German, sales support, business development, client management
Contact Name: Sabrina Carroll
Website: -
Direct Application URL: -