Job Reference: FRS55519
Job Duration:
Start date:
Description:
My client in Limerick for a customer support agent to join their team.
This is a hybrid role but will beopen to fully remote for the right candidate outside of the Limerick region.
Hours:
The roster runs from Monday toSaturday. 08:00 - 20:00 Monday to Friday and 09:00 to 13:00pm on a Saturday . Flexibility will be required during busy periods or to cover scheduled leave.
Responsibilities:
- Provide advice, information and technical support to customers contacting the client by various methods (Phone /Email /Chat/Letter etc.)
- Log customer interaction on the relevant database/system to create customer cases.
- Interpret and understand the nature of the customers issue through an in-depth analysis and escalate where appropriate.
- Communicate complex concepts and processes clearly to customers and business users in a manner that they can clearly understand
Requirements:
- Must be fluent in written and spoken Irish
- Previous customer service experience with minimum 1 year in a contact centre environment
- Excellent communication skills with patience to deal withnon technical customers requiring assistance.
- Good attention to detail
- Team player
Industry: Call Centre and Customer Service
Salary: Up to €25000 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: Customer Service, Irish
Contact Name: Amee Mullen
Website: -
Direct Application URL: -