Job Reference: BBBH41577
Job Duration:
Start date: ASAP
Description:
Job Overview
Responsible for providing Customers with clear and accurate pre-sale advise on our product range,including stock availability, specification, and pricing queries, and taking an order. Post-sale responsibility for coordinatingof prompt and timely supply, logistics and service elements of the order, making sure the Customer is kept fully updated of availability and expected delivery dates.
Main Responsibilities
* Provide an exceptional Customer experience by handling interactions in a professional and supportive manner
* Advise on availability and lead-time for product configurations
* Preparing of quotations, marketing material and supporting documents
* Supporting the field-based Sales colleagues with sales support information
* Become a master user of the ERP system for all Sales and Order transactional processes
* Log orders onto theERP system in a timely manner
* Confirming orders and delivery dates to customers in accordance with internal SLA
* Place transport requests onto the portal of third-party logistics providers
* Track and monitor Customer open order status reports toensure timely delivery and invoicing
* Manage delays in an effective manner and ensure priority is given to Customer communication
* Maintain proactive communication with the Supply Chain team to ensure best possible service provision
* Communicateto management any recurring issues or lack of process in a timely manner
* Ensure regular and month-end invoicing is completedin a timely and accurate manner and systems are maintained
* Create and maintain purchase orders for external suppliers
* Contribute to departmental meetings and Sales Planning activity as requested
* Participate in sales campaigns, offers, cross-selling, up-selling and proactive marketing
Person Specification
Essential:
* Experience of working within a fast-pacedCustomer Service environment
* Flexible and driven to learn new skills
* Problem-solving skills; takes a logical approach toissues, doesn't look to pass on every issue to the manager
* Calm, clear thinker; operates well under pressure
* An abilityto seek opportunities for increased revenue or cost saving
* Works well across teams, locally and internationally
* Confident in working across the Microsoft Office suite, particularly Excel, and experience using ERP systems
* Fluent in German and English (C1/C2)
Desirable:
* Experience of managing Customer relationships for key accounts of >£1m per annum
* Experience within an international company and daily interaction with overseas colleagues
Additional Information
60% home based/ 40% office based
Industry: Call Centre and Customer Service
Salary: £25000 - £29000 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: -
Contact Name: Katie Wrighton
Website: -
Direct Application URL: -