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German Speaking Service Desk Analyst - Fully Remote

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Salary: £14.50 per hour


Greater London, London

Job Advertiser

Concept Resourcing
Registered: 06 May '18
Postings: 392
Followers: 0, Following: 0

Job Reference: BBBH37995

Job Duration: 12 months

Start date: ASAP

Description:

German Speaking / Customer Service / Service Desk / Helpdesk / Customer Support

German Speaking / Customer Service / Service Desk / Helpdesk / Customer Support

My client, a leading supplier of IT solutions, are currently recruiting for German Speaking Customer Service Desk Agents to join them on a remote working contract basis.

The contract will start ASAP, and be on a 12 month rolling basis.

The position will involve

* Taking high volumes of incomingcalls.
* Aiming to resolve customer queries and faults with equipment.
* Updating queries onto the database.
* Updating system for other users.
* Offer guidance to clients and identifying faults.
* Working to strict deadlines and service level agreements.

The successful candidate will be enthusiastic, motivated and enjoy problem solving. You will have proven experience of working within a call centre/customer service environment. This is an exciting opportunity to work for a well-establishedcompany offering excellent benefits.

The successful applicant should also have

* The ability to speak German fluently (mother tongue preferred)
* Excellent customer service skills.
* The ability to learn some technical product information.
*Strong MS Office knowledge.
* Ability to work in a pressurised environment.
* The ability to pass a vetting procedure (criminal and credit checks)
* A flexible approach to working hours

Further Information

* Must be flexible with shift patterns, will include occasional early and late shift patterns
* Training will be provided
* Fully remote
* Interviews will bevia Zoom
* Rate details - £14.50 per hour (inside IR35) (Umbrella rates subject to deductions and weekly umbrella fee).
*Overtime available for unscheduled Saturdays and Sundays

This role has been deemed and assessed and inside IR35 role,
Theabove rates are the umbrella company rates

German Speaking / Customer Service / Service Desk / Helpdesk / Customer SupportGerman Speaking / Customer Service / Service Desk / Helpdesk / Customer Support

Industry: Call Centre and Customer Service

Salary: Up to £14.50 per hour

Salary Benefits:

Vacancy Type: Contract

Job Skills: -

Contact Name: Tim Griffin

Website: -

Direct Application URL: -

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Position Details

Advert Ref: #2956170
Posted: 21 Oct '21
Visits: 4