Job Reference: BBBH39775
Job Duration:
Start date: ASAP
Description:
Concept Resourcing are currently looking torecruit an Experienced Helpdesk Supervisor commutable to Milton Keynes to join a leading IT services organisation
The role isto supervise the client helpdesk and coordinate activities. The successful candidate will be expected to be the first point of contact to handle all service communications and escalations.
Package information:
* 8:00am - 16:00pm & 9:00am - 17:00pm (alternate weeks)
* £ 25,000 per annum
* Maternity Cover
* Hybrid working
The Role:
* Act as Supervisor to theHelpdesk Administrators, providing guidance and training as necessary.
* Ensure that activities for the Helpdesk team are coordinated and consistent; make sure that processes and procedures are followed correctly in accordance with guidelines.
* Produce a complete and up to date manual for the Service Helpdesk, to cover all aspects of the Helpdesk Administrator role and all related activities and the processes are adhered to.
* Monitor existing processes and if required recommend improvements to improve Helpdesk efficiency.
* Monitor Service performance and keep track of engineer service delivery against contractual requirements and business targets.
* Ensure all Service Management data is accurate and in conformance to current service level agreements.
* Produce detailed and accurate reports on PPM and Installation schedules that meet customer SLAs.
* Provide cover forHelpdesk on call logging and call closures
* Maintain asset registers with up-to-date information on site details, serial number and asset tag information
* Prepare Chargeable jobs ready for Service invoices in accordance with customer requirements and/or company guidelines
* Ensure all Jobs are closed, correctly any invoicing for chargeable calls are highlighted to the relevant department and any issues are communicated at time of issue.
* Company fleet management/admin
* Travel arrangements
*SLA: getting, combining and analysing data from sites. Preparing ready reports to customers.
* Admin support to Service managers and customers, assist to OD with RBS Audit
* General miscellaneous administration, week schedule/daily email enquiries
*Management/ support of BT lines connected to sites
The Candidate:
MUST have a minimum of 2 years' employment experience within a supervisory role and be able to demonstrate the following skills:
* Have excellent communication skills
* Have previous supervisory experience
* Worked in a previous customer service/ helpdesk/ administration background
* Excellent writtenand oral skills
* Organsiation skills
* Ability to work on own initiative
* Ability to identify and solve problems
* Multi-task and work under pressure
* Being proactive
If you are interested in this vacancy please click apply
Industry: Admin and Secretarial
Salary: Up to £25000 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: helpdesk, service, "service desk", "customer service", "supervisor"
Contact Name: Kayleigh Dutton
Website: -
Direct Application URL: -