Job Reference: SG50899
Job Duration:
Start date:
Description:
Italian Speaking Customer Service Supervisor is required for an amazing company, who are growing rapidly operating on a global scale partnering with some of the worlds technology giants.
As Customer Service Supervisor you will closely with the CustomerService Manager to help lead, motivate and support a small team of customer service advisors to ensure they a great customer service experience.
You must be a able to speak and write in fluent Italian and English - there will be a small written and verbal test throughout the application process.
The Customer Service Supervisor will be required to work Monday - Fridays 8.00am- 4.00pm based from home 4 days a week but with 1 day in the office in Gateshead. In reward you will be paid a basic salary of c. £23,000 p.a. (dependant on experience) plus some great benefits.
The successful Italian speaking Customer Service Supervisor will have:
* Previous experience in a Supervisory role within a customer service environment is essential
* Proven stability in a job role
* Speak and write fluent Italian and English
* Have a passion to go above and beyond for customers and your team
* Excellent people management skills
* Highly motivated with skills to develop and coach team members to achieve performance expectation
Your main duties as Customer Service Supervisor include:
* Act as point of escalation for frontlineadvisors, helping to resolve more complex queries
* Coach and develop agents to help achieve performance targets
* Support Team Manager in conducting team meetings
* Work with Team Manager to ensure the service delivered to all customers meets KPIs and SLAs
* Monitor work queues and SLAs where required
* Assist with delivering training for frontline workers
* Help develop individual training and development plans
This is a great opportunity to join a fantastic company, inherit a great stableteam and continue to grow and progress in your career.
Apply via the job board to ensure you don't miss out or contact Sophieat Jenrick Commercial.
Industry: Call Centre and Customer Service
Salary: £22000 - £24000 per annum + Benefits
Salary Benefits: Benefits
Vacancy Type: Permanent
Job Skills: -
Contact Name: Sophie Gray
Website: -
Direct Application URL: -