Job Reference: FRS59290
Job Duration:
Start date: ASAP
Description:
The Role
My client, a leader in the design and manufacturing of technical instruments, is seeking an experienced ServiceTeam Coordinator to join their operations based in Navan, Meath. This is a full-time, permanent, office-based position with thepotential of hybrid after a short probationary period.
As a Service Team Coordinator, you will be responsible for coordinating the activities of a team of service professionals. You will ensure the team meets its goal and objectives whilst providing guidance and support and ensuring they have the resources to perform their jobs effectively.
Tasks & Duties
* Coordinate a team of trained field service engineers across Ireland.
* Provide quality service to all customers in a timely manner.* Serve as the key liaison to sales and management to ensure consistent customer satisfaction.
* Provide status and servicereports to recommend next steps to management.
* Build and maintain service contracts with existing clients and prepare new contracts.
* Plan accordingly for upcoming works and ensure that the team have the required stock.
* Proactively introduce any process improvements around the delivery of services.
* Cultivate, improve, and sustain relationships with customers and ensure customer satisfaction by following-up with customers and field engineers through service completion.
* Work with our salesdepartment to promote PST portfolio products.
Knowledge, Experience & Qualifications
* Previous experiencein a service team, customer service, or a sales-related field is essential.
* Strong knowledge of business and sales growth techniques
* Exceptional project management skills
* Clear verbal and written communication skills
* Experience in Instrumentation equipment, RAMs, HAZOPs, AutoCAD, CRM is highly desirable.
* Experience using calibration software such as Compucal isa distinct advantage.
* Demonstrate proven time management, people management, interpersonal skills.
* Team coordination experience
* Candidate must currently reside in Ireland with full working rights.
Industry: Admin and Secretarial
Salary: Up to €35000 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: coordinating, service coordination, scheduling customer service, administration, data entry, file management
Contact Name: Sabrina Carroll
Website: -
Direct Application URL: -