Job Reference: BBBH40623
Job Duration:
Start date: ASAP
Description:
Concept Resourcing are working in partnership with a leading IT Managed Service Provider in our search for organised and enthusiastic customer service focused individuals to join the Service Administration Team.
This role is ideally suited to graduates, customer facing individuals from hospitality setting, remote customer care / call centre professionals and those with experience delivering fantastic customer carein a fast paced environment.
Applicants must be able to work autonomously, be super organised and work well within a team environment.
Main Purpose of Role:
* To support and perform Administrative duties within the IT Lifecycle Service Managementand Asset Configuration function.
Role Information:
* Maternity Cover - 9 months
* Monday - Friday working week
* 9.00am - 17.30pm
* Please note - my client are willing to consider candidates who can only work during school hours 9.00am - 15.00pm
* Office based working
* Permanent opportunity
* Pro Rata - £19,000 - £20,000 per annum
Job Description:
* Maintain records and databases containing information regarding requests, changes, owner and locations for the organization's IT Hardware Assets.
* Complete data entry to query and enter information for Asset Request, Supply, Acquisition, Returns and Inventory purposes.
* Control the identification, receipt, delivery and collection of assets from point to point within the agreedclient service framework.
* Record the identification, storage, and withdrawal of all client assets in the Lifecycle Stores onthe database.
* Scheduling, tracking and management of courier deliveries and collections, Obtaining PODs and resolving the related calls or queries.
* Perform periodic asset discovery and audit tasks of physical assets within the Warehouse.
* Perform periodic asset discovery and audit tasks of the database.
* Handle client queries on a daily basis and provide the necessary response/update on all related activity within the service framework.
* Coordinating with client users or designated representatives on reporting and chronicling of information regarding lost/stolen/recovery of assets.
* Record all information from client relating to the IT Asset estate on the databse e.g. hardware upgrades and repairs.
* Producing and maintaining a RAID log that will report and distribute asset and configuration management issues.
* Generate and manage periodic reports agreed within the service framework as well as reporting on request for Service Management Team.
* Achieve and maintain a database accuracy rate of 98% or higher at all times.
* Maintaining and filing of all hard copy records on Services transactions.
Requirements:
* Good Organisation Skills.
* Good Communication Skills.
* Excellent work ethic and ability to work within a team.
* Computer literate with knowledge of Microsoft Office Packages.
* Customer Service Experience
* Basic knowledge of producing Ms Excel based reports and formulas
* At least 1year Administration Experience
If you are interested in this role andwould like to be considered, please click apply
Industry: Admin and Secretarial
Salary: £19000 - £20000 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: administrator, administration, logistics, scheduling, customer service
Contact Name: Kayleigh Dutton
Website: -
Direct Application URL: -