Job Reference: Id50866
Job Duration:
Start date: ASAP
Description:
Pensions Administrator, Fully Remote, Permanent, £25,000pa
We are currently working with a very well knownFinancial Services company who have a great opportunity for an individual with strong administration skills and experience to join our fast growing Pensions Operations team.
You will be working with clients on a day to day basis, assisting and supporting them with highly confidential and potentially complex queries regarding their pension administration.
The client baseis varied and includes Financial Services, Large Corporate and Public and Third Sector clients, and through leveraging technology and innovation, Operations must deliver an excellent service across our diverse client base.
Our Pensions Administrationteams are responsible for keeping accurate and compliant pension records for our clients and pension scheme members. We hold records for about 20% of all pensioners in the UK, and we need to make sure we get it right first.
Duties:
* The successfulcandidate will be responsible for the following:
* Provide administration service to customers as per Service Level Agreement* Maintenance of up to data filing and records for department, checking the integrity of customer data
* Processing of awide range of routine and non-routine documentation within defined procedures
* Resolves customer enquiries (oral and written)based on competent working knowledge of the customer requirements
* Drafting of non-standard correspondence in response to customer enquiries
* Inputs customer details and accesses customer information
* Collates and analyses data and produces routine reports, schedules and summaries in order to update customer records, resolves customer queries
* Identifies and implement process improvements in immediate area of work responsibility in order to improve throughput and customer service
* Carryout projects and ad-hoc activities as determined by the Team Manager
Ideal Experience:
The successful candidate will demonstrate the following experience skills and behaviours:
* GCSE (or equivalent) Maths and English Grade C
* Strong numeracy and literacy skills
* Good written and communication skills
* Ability to develop working relationships
* Ability towork within laid down processes and procedures
* Basic financial awareness
* Previous experience in a financial/pensions environment is desirable
* Working to SLAs
* The desire to deliver exceptional customer service
* Proven track record of quality, timely delivery
* Computer literate with a willingness to learn a variety of systems
* Previous pensions administrationexperience is essential
* Previous DB pensions experience is an advantage but not essential
Benefits:
Being a permanent member of the team at you will be rewarded by some great company benefits, these are just a few of what is on offer:
* 28days + 8 bank holidays. Option to buy more days through salary sacrifice.
* A cash payment annually towards flexible benefits, e.g. dental insurance, gym membership, the above extra holiday etc.
* 4 x Life Assurance.
* Company sick pay (2 monthsfull pay, 2 months half, following probation).
* Matched pension scheme (e.g. you pay in 6%, company pay in 6%), up to 10% each side (20% in total).
* Discounts with major retailers
* Maternity or adoption leave of 3 months full pay, with return to work bonus
Industry: Aerospace
Salary: Up to £25000 per annum + Excellent Benefits
Salary Benefits: Excellent Benefits
Vacancy Type: Permanent
Job Skills: Pensions Administrator
Contact Name: Rosie Oakden
Website: -
Direct Application URL: -